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For Companies At a Glance
- Tasks: Engage customers, provide top-notch service, and creatively merchandise stock.
- Company: Join the British Heart Foundation, a leader in charity retail and cardiovascular research since 1961.
- Benefits: Enjoy 38 days of leave, early wage access, staff discounts, and health cash plans.
- Why this job: Be part of a fun, fast-paced team making a real impact on sustainability and community health.
- Qualifications: No prior retail experience needed; just bring your passion, energy, and customer service skills.
- Other info: Must be 18+; role involves physical tasks and flexibility for weekend shifts.
Overview
Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further – join us as a Sales Assistant in Coventry
This is a part time role working 14 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.
You’ll join the team on a 12-month fixed term contract.
What does this role involve?
As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.
Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity’s mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
- As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.
Please note, this role can be physically demanding and will involve moving a high volume of donation bags.
You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
What are we looking for?
- Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
- You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
- Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
- Attention to detail in everything you do
- Positive, creative, confident, customer service focussed and passionate about sustainability
- You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Since 1961, British Heart Foundation has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
- 38 days annual leave (plus the option sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream – early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
- Click the“Apply” button below.
- You’ll be seamlessly redirected to the BHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check
Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
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Sales Assistant employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to sustainability and community engagement will help you connect with customers and promote the charity effectively during your interactions.
✨Tip Number 2
Showcase your customer service skills in any informal settings, like volunteering or part-time jobs. Being able to demonstrate your ability to engage with people and provide exceptional service will make you stand out as a candidate.
✨Tip Number 3
Be prepared to discuss how you handle fast-paced environments. Think of examples from past experiences where you've successfully managed pressure, as this role requires adaptability and quick thinking.
✨Tip Number 4
If you have experience with merchandising or organising stock, be ready to share those insights. Even if it's from personal projects or hobbies, showing your creativity in these areas can highlight your potential to maximise sales in-store.
We think you need these skills to ace Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Service Skills: Emphasise your passion for delivering exceptional customer service in your CV and cover letter. Provide specific examples of how you've engaged with customers or contributed to a positive shopping experience in previous roles.
Highlight Teamwork and Flexibility: Mention any experiences that demonstrate your ability to work well in a team and your flexibility in adapting to different situations, especially in a fast-paced environment. This is crucial for a role that requires collaboration and adaptability.
Express Your Passion for Sustainability: Since the British Heart Foundation focuses on sustainability, include a statement about your commitment to environmental issues and how you can contribute to their mission. This will show that you resonate with their values and goals.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond for customers in the past, even if it's not from a retail background.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, highlight your ability to collaborate and support others. Discuss any experiences where teamwork led to success, especially in fast-paced environments.
✨Be Ready for a Dynamic Environment
Prepare to discuss how you handle pressure and adapt to changing situations. Give examples of times when you've thrived in a busy setting or managed multiple tasks effectively.
✨Emphasise Your Creativity
As merchandising is part of the role, think of ways to showcase your creativity. You could mention any previous experiences where you had to think outside the box to solve a problem or improve a process.