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- Tasks: Deliver top-notch customer service and creatively organise donated stock.
- Company: Join the British Heart Foundation, making a real impact in your community.
- Benefits: Enjoy 38 days annual leave, staff discounts, and holistic support.
- Why this job: Be part of a mission-driven team focused on sustainability and community.
- Qualifications: Passion for customer service and teamwork; retail experience is a bonus.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 10 - 13 £ per hour.
Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability? Join us as a Sales Assistant in Northampton. This is a part time role working 14 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. You will join the team on a fixed term contract until 4 July 2026.
Responsibilities:
- Be at the heart of our retail operation, delivering a first‑class customer service experience.
- Engage with customers, provide exceptional service, and promote our charity's mission.
- Organise and merchandise donated stock creatively to maximise sales potential.
- Collaborate with our E‑Commerce team to maximise online sales.
- Work on the till or sorting donations; assist with physical tasks as required (the role can be physically demanding and involves lifting large pieces of furniture).
Requirements:
- Previous retail experience isn’t essential; passion, energy, and ability to deliver excellent customer service are key.
- Be confident within a team environment and capable of guiding volunteers on the shop floor.
- Able to work well under pressure and take initiative in a dynamic, fast-paced environment.
- Attention to detail in everything you do.
- Positive, creative, confident, customer service‑focussed, and passionate about sustainability.
- Comfortable with technology; able to use a till, PC, smartphone and email with ease.
About the employer and impact:
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a large environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items; we will continue to build upon our reuse agenda in the years to come. Belonging at BHF means valuing diversity and creating an inclusive environment where everyone feels respected and valued. We believe this helps us achieve our mission of helping people have a healthier heart for longer.
Benefits:
- 38 days annual leave (plus option to sell leave).
- Holistic support leave of up to 10 additional days per year.
- Enhanced family policies (maternity, paternity and adoption leave).
- Wagestream – early access to wages.
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc.).
- 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme; discounts on gym memberships; discounts with retailers.
Notes:
- DBS check: As part of our safeguarding commitment, successful candidates are asked to consent to a basic criminal records check.
- Inclusivity Matters: We use anonymous CV software during the application process.
- Act Swiftly: Early applications are encouraged; responses may occur throughout the advertising period and the advert may close early.
- Sponsorship: We are unlikely to sponsor applicants for this role due to salary criteria.
- If you need any adjustments to the recruitment process, please contact a member of the Recruitment team.
Sales Assistant in Northampton employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Assistant in Northampton
✨Tip Number 1
Get to know the company! Research the British Heart Foundation and their mission. When you walk into that interview, show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion and energy for delivering excellent service.
✨Tip Number 3
Flexibility is key! Since this role requires weekend and bank holiday work, be prepared to discuss your availability openly. Show them you’re ready to jump in whenever needed, and they’ll see you as a valuable team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable with the tools we use every day in the store.
We think you need these skills to ace Sales Assistant in Northampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service and sustainability shine through. We want to see that you’re genuinely excited about the role and our mission at BHF!
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience or skills that align with the Sales Assistant role. Even if you don’t have retail experience, focus on your ability to work in a team and deliver great service.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon and keep it simple!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at British Heart Foundation
✨Know the Mission
Before your interview, take some time to understand the British Heart Foundation's mission and values. This will help you connect your passion for sustainability and community service with their goals, showing that you're not just looking for a job, but genuinely want to contribute.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Even if you don't have retail experience, think about times when you've helped someone or resolved an issue. This will demonstrate your ability to engage with customers effectively.
✨Be Ready for Physical Tasks
Since the role can be physically demanding, be prepared to discuss your comfort level with lifting and moving furniture. You might even want to mention any relevant experiences that show you're up for the challenge, as this will highlight your readiness for the job.
✨Embrace Teamwork
The role involves working closely with a team and guiding volunteers, so be ready to talk about your teamwork skills. Share examples of how you've collaborated with others in the past, and express your enthusiasm for being part of a community-focused environment.
