At a Glance
- Tasks: Support the Store Manager and inspire a team to deliver excellent customer service.
- Company: Join a dynamic home store team in Byker with a focus on community impact.
- Benefits: Enjoy 38 days annual leave, early wage access, and a generous staff discount.
- Other info: Flexible hours required, including weekends and bank holidays.
- Why this job: Make a real difference while developing your management skills in a fast-paced environment.
- Qualifications: Experience in customer service and a passion for team development.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our home store team in Byker so we could be the perfect match! Candidate must be fully flexible to work 5 days per week out of 7 including weekends and bank holidays.
Role Overview
- Support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.
- Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
- Ensure the highest standard of customer service.
- Achieve targets.
- Maintain a high standard of visual merchandising.
- Maximise sales through physical and digital channels.
- Support with the recruitment and development of volunteers.
- Achieve expectations within campaign activities.
- Work with the manager to generate stock.
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
Qualifications
- Experience in a customer facing role.
- Supervisory experience.
- Commercially driven to encourage new ideas.
- Inclusive approach to developing teams.
- Passion for delivering exceptional customer service and achieving the highest retail standards.
- Results driven but with a recognition of right result, right way.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
Benefits
- 38 days annual leave (plus the option to buy and sell leave).
- Wagestream - claim early access to your wages as you earn them.
- Holistic support leave of up to 10 additional days off each year.
- Enhanced family policies (maternity, paternity and adoption leave).
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Discounts on gym memberships.
- Discounts with a wide range of retailers.
DBS Check
Any offer of employment is subject to a satisfactory DBS check.
Inclusivity Matters
We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
Act Swiftly
Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
Sponsorship
Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Accessibility
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Assistant Store Manager in Newcastle upon Tyne employer: British Heart Foundation
Join our dynamic team as an Assistant Store Manager in Byker, where you'll not only support the daily operations of our home store but also play a vital role in funding life-saving research. We pride ourselves on a supportive work culture that values inclusivity and offers generous benefits such as 38 days of annual leave, early wage access, and enhanced family policies, ensuring you feel valued while growing your career with us.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Newcastle upon Tyne
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like British Heart Foundation, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like British Heart Foundation!
We think you need these skills to ace Assistant Store Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at British Heart Foundation, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at British Heart Foundation and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show British Heart Foundation that you’re ready to jump in and contribute right away!
How to prepare for a job interview at British Heart Foundation
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
