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- Tasks: Support the Store Manager in daily operations and ensure top-notch customer service.
- Company: Join the British Heart Foundation, making a difference in health and sustainability.
- Benefits: Enjoy 38 days annual leave, staff discounts, and flexible working options.
- Why this job: Be part of a team that funds life-saving research while developing your career.
- Qualifications: Experience in customer service and a passion for retail excellence.
- Other info: Dynamic role with opportunities for growth and community impact.
The predicted salary is between 13000 - 16000 £ per year.
We're looking for an Assistant Store Manager to join our fashion store team in Kendal (LA9 4SX). What does this role involve:
- Support the Store Manager with the day to day running of the store and take full responsibility in their absence.
- Ensuring highest standard of customer service.
- Achieving targets.
- Maintaining a high standard of visual merchandising.
- Maximising sales through physical and digital channels.
- Supporting with the recruitment and development of volunteers.
- Achieving expectations within campaign activities.
- Working with the manager to generate stock.
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. This is a part time 21 hour position (3 days out of 7) on a permanent contract. Due to the volume of collections and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
Qualifications:
- Experience in a customer facing role.
- Supervisory experience.
- Commercially driven to encourage new ideas.
- Inclusive approach to developing teams.
- Passion for delivering exceptional customer service and achieving the highest retail standards.
- Results driven but with a recognition of right result, right way.
What's important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave).
- Wagestream - claim early access to your wages as you earn them.
- Holistic support leave of up to 10 additional days off each year.
- Enhanced family policies (maternity, paternity and adoption leave).
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Discounts on gym memberships.
- Discounts with a wide range of retailers.
Assistant Store Manager in Kendal employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Kendal
✨Tip Number 1
Get to know the company! Research the British Heart Foundation and its mission. When you walk into that interview, show us you’re passionate about our cause and how you can contribute to our goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 3
Dress the part! Since it’s a fashion store, make sure your outfit reflects your style while being professional. First impressions matter, and we want to see your flair for fashion!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and helps keep you on our radar as we make our decision.
We think you need these skills to ace Assistant Store Manager in Kendal
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had. We want to see how you can bring your unique skills to our team!
Show Your Passion: Let your enthusiasm for fashion and helping others shine through in your application. Mention any relevant experiences that demonstrate your commitment to exceptional customer service and community engagement. We love candidates who share our vision!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your qualifications and achievements. We appreciate clarity and a well-structured application!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Heart Foundation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Store Manager. Familiarise yourself with customer service standards, visual merchandising techniques, and how to maximise sales both in-store and online. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
As you'll be supporting the Store Manager and taking charge in their absence, it's crucial to highlight your supervisory experience. Prepare examples of how you've successfully led a team or handled challenging situations in previous roles. This will show that you're ready to step up when needed.
✨Emphasise Your Customer Service Passion
The British Heart Foundation values exceptional customer service, so be prepared to discuss your approach to delivering it. Share specific instances where you've gone above and beyond for customers, and how you plan to maintain high standards in the store.
✨Be Ready for Flexibility Questions
Since the role requires working weekends and bank holidays, be honest about your availability. Think about how you can manage your time effectively while balancing work and personal commitments. Showing that you're adaptable will make you a more attractive candidate.
