Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support and troubleshoot technical issues for users.
- Company: Join a leading non-profit organisation making a difference.
- Benefits: Enjoy hybrid work, competitive benefits, and annual leave.
- Why this job: Be part of a customer-focused team and enhance your tech skills.
- Qualifications: Strong customer service skills and experience in a service desk environment.
- Other info: Great opportunity for career growth in a supportive atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
A leading non-profit organization is seeking a Service Desk Analyst to join their London office. The role involves providing first-class support as part of a customer-focused helpdesk team.
Key responsibilities include:
- Troubleshooting technical issues
- Maintaining the knowledge base
- Managing user inquiries
Applicants should have strong customer service and troubleshooting skills, along with experience in a service desk environment. The position offers a hybrid work arrangement and competitive benefits including annual leave and medical insurance.
Hybrid Service Desk Analyst - 1st Line Support employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Service Desk Analyst - 1st Line Support
✨Tip Number 1
Get to know the company! Research their mission and values, especially since it's a non-profit. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves technical support, brush up on common issues and solutions. You can even simulate scenarios with friends or family to get comfortable explaining your thought process.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Hybrid Service Desk Analyst - 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and troubleshooting skills. We want to see how your experience aligns with the role of a Service Desk Analyst, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing first-class support and how you can contribute to our helpdesk team. Keep it friendly and professional!
Showcase Your Technical Skills: Since this role involves troubleshooting technical issues, make sure to mention any specific tools or software you’re familiar with. We love seeing candidates who are proactive in their learning and development!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at British Heart Foundation
✨Know Your Tech
Brush up on common technical issues that users face and how to troubleshoot them. Familiarise yourself with the tools and software typically used in a service desk environment, as this will show your potential employer that you're ready to hit the ground running.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you turned a negative experience into a positive one. This will demonstrate your ability to handle user inquiries effectively.
✨Familiarise with the Organisation
Research the non-profit organisation's mission and values. Understanding their goals will help you align your answers with what they stand for, showing that you're genuinely interested in contributing to their cause.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the position is the right fit for you.
