At a Glance
- Tasks: Deliver exceptional customer service and creatively organise donated stock.
- Company: Join a community-focused retail team committed to sustainability.
- Benefits: Enjoy 38 days annual leave, staff discounts, and holistic support.
- Other info: Flexible hours, dynamic role, and opportunities for personal growth.
- Why this job: Be part of a fun, fast-paced environment with a meaningful mission.
- Qualifications: Passion for customer service and teamwork; retail experience not essential.
The predicted salary is between 10 - 12 £ per hour.
Would you like to be part of a retail team that is community based, offers an amazing choice and genuine sustainability? Look no further – join us as a Sales Assistant in Hove. This is a part time role working 14 hours a week in one of our busy clothing stores. Our stores are fast‑paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis. Candidate must be fully flexible to work one day during the week and also on a Sunday.
What does this role involve? As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we’re looking for someone who will deliver a first‑class customer service experience. It’s a fun, fast‑paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity’s mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E‑Commerce team to maximise online sales
As a Keyholder, you’ll be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role. Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
What are we looking for? Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service. You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor. Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment. Attention to detail in everything you do. Positive, creative, confident, customer‑service focused and passionate about sustainability. You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e‑mail with ease.
Benefits:
- 38 days annual leave (plus the option to sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream – early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc.)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
Sales Assistant in Hove employer: British Heart Foundation
Join our vibrant retail team in Hove, where we prioritise community engagement and sustainability. As a Sales Assistant, you'll enjoy a supportive work culture that values your contributions, offers extensive benefits like 38 days of annual leave, and provides opportunities for personal growth within a dynamic environment. With a focus on exceptional customer service and teamwork, every day brings new challenges and rewards, making it an ideal place for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Hove
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including British Heart Foundation, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Sales Assistant in Hove
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like British Heart Foundation that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at British Heart Foundation will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about British Heart Foundation and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at British Heart Foundation
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at British Heart Foundation, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at British Heart Foundation!
