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- Tasks: Support the Store Manager in daily operations and inspire staff for excellent customer service.
- Company: Join the British Heart Foundation, making a difference in health and sustainability.
- Benefits: 38 days annual leave, early wage access, and generous staff discounts.
- Why this job: Be part of a team that funds life-saving research while developing your career.
- Qualifications: Experience in customer service and supervisory roles with a passion for retail.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for an Assistant Store Manager for 28 hours per week on a 6 month Fixed Term Contract to join our fashion store team in Holsworthy.
What does this role involve:
- Support the Store Manager with the day to day running of the store and take full responsibility in their absence.
- Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
- Ensure the highest standard of customer service.
- Achieve targets.
- Maintain a high standard of visual merchandising.
- Maximise sales through physical and digital channels.
- Support with the recruitment and development of volunteers.
- Achieve expectations within campaign activities.
- Work with the manager to generate stock.
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer facing role.
- Supervisory experience.
- Commercially driven to encourage new ideas.
- Inclusive approach to developing teams.
- Passion for delivering exceptional customer service and achieving the highest retail standards.
- Results driven but with a recognition of right result, right way.
At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We will get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK.
With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave).
- Wagestream - claim early access to your wages as you earn them.
- Holistic support leave of up to 10 additional days off each year.
- Enhanced family policies (maternity, paternity and adoption leave).
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Discounts on gym memberships.
- Discounts with a wide range of retailers.
Assistant Store Manager in Holsworthy employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Holsworthy
✨Tip Number 1
Get to know the company! Research the British Heart Foundation and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you align with their mission.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your customer service experience and leadership skills.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've delivered exceptional customer service in the past. Highlight any innovative ideas you've implemented that boosted sales or improved team performance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Store Manager in Holsworthy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you can contribute to our mission at the British Heart Foundation. Be genuine and let your personality come through.
Showcase Your Flexibility: Since our stores operate 7 days a week, it's important to mention your availability. Let us know how flexible you can be with your working hours, especially on weekends and bank holidays.
Apply Early!: We encourage you to apply as soon as possible since we review applications throughout the advertising period. Don’t wait until the last minute – get your application in through our website today!
How to prepare for a job interview at British Heart Foundation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Store Manager. Familiarise yourself with the key aspects like customer service standards, visual merchandising, and team development. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or how you handled difficult situations. This will show that you’re results-driven and passionate about customer satisfaction.
✨Demonstrate Leadership Qualities
As an Assistant Store Manager, you'll need to inspire and support your team. Prepare to discuss your supervisory experience and how you've successfully developed teams in the past. Highlight any innovative ideas you've implemented that led to improved performance or morale.
✨Be Ready for a Fast-Paced Environment
Given the nature of retail, it’s important to convey your ability to thrive in a busy environment. Share examples of how you've managed multiple tasks or adapted to changing circumstances. This will reassure them that you can handle the demands of the role, especially during peak times.
