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- Tasks: Support the Store Manager and inspire staff to deliver excellent customer service.
- Company: Join the British Heart Foundation, making a real difference in communities.
- Benefits: Enjoy 38 days annual leave, early wage access, and generous discounts.
- Why this job: Be part of a team that funds life-saving research and reduces waste.
- Qualifications: Experience in customer service and a passion for retail excellence.
- Other info: Flexible hours with opportunities for career progression and personal development.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an Assistant Store Manager to join our fashion store team in Southsea. This role involves supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring the highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries, and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
Qualifications:
- Experience in a customer-facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
What’s important to us?
At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery, and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We’ll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream - claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity, and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Locations
Assistant Store Manager in Hampshire, Portsmouth employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company! Research the British Heart Foundation and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about our mission and can inspire others.
✨Tip Number 2
Practice your customer service scenarios. As an Assistant Store Manager, you'll need to handle various situations with grace. Think of examples from your past roles where you’ve gone above and beyond for customers and be ready to share those stories.
✨Tip Number 3
Show off your leadership skills! We want to see how you can motivate a team. Prepare to discuss how you've supported or developed team members in previous roles, and how you plan to do the same with us at BHF.
✨Tip Number 4
Don’t forget to ask questions! This is your chance to find out if we’re the right fit for you too. Ask about our community initiatives or how we support staff development. It shows you’re engaged and serious about joining our team.
We think you need these skills to ace Assistant Store Manager in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see your passion for customer service and how you can inspire a team. Share specific examples that highlight your experience in retail and your commitment to delivering exceptional service.
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager position. Highlight relevant experience, especially in supervisory roles and customer-facing positions. We love seeing how your skills align with our values and the responsibilities of the role!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at the British Heart Foundation!
How to prepare for a job interview at British Heart Foundation
✨Know the Company Inside Out
Before your interview, take some time to research the British Heart Foundation. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you inspired your team to do the same, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Qualities
Think about times when you’ve taken charge or supported your team in a supervisory role. Be ready to discuss how you motivate others, handle challenges, and contribute to a positive work environment. This will resonate well with their focus on developing teams.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like managing stock or dealing with a difficult customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high retail standards under pressure.
