At a Glance
- Tasks: Deliver exceptional customer service and creatively organise donated stock in a fast-paced retail environment.
- Company: Join a dynamic charity retail team making a difference in Grimsby.
- Benefits: Enjoy 38 days annual leave, staff discounts, and early access to wages.
- Other info: Flexible hours with opportunities for personal growth and holistic support.
- Why this job: Be part of a fun team while supporting a great cause and developing your career.
- Qualifications: Passion for customer service and ability to work well in a team; retail experience not essential.
The predicted salary is between 10 - 12 € per hour.
Look no further – join us as a Sales Assistant in Grimsby. This is a part time role working 13 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. This role requires you to work every Sunday plus one day in the week. Candidate must be fully flexible to work Saturday plus one other day throughout the week.
What does this role involve? As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity’s mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
As a Keyholder, you’ll be the go‑to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role. Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
What are we looking for? Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service. You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor. Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment. Attention to detail in everything you do. Positive, creative, confident, customer service focussed and passionate about sustainability. You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e‑mail with ease.
What’s important to us? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- Wagestream - early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Sales Assistant in Grimsby employer: British Heart Foundation
Join our vibrant team as a Sales Assistant in Grimsby, where you'll be at the forefront of delivering exceptional customer service in a fast-paced retail environment. We pride ourselves on a supportive work culture that fosters personal growth and offers generous benefits, including 38 days of annual leave and access to holistic support. With opportunities for career progression and a commitment to sustainability, working with us means being part of something meaningful while enjoying a fun and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in Grimsby
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the charity and its mission. This will not only help you answer questions better but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Being able to share these stories will make you stand out during the interview.
✨Tip Number 3
Dress the part! Since you're applying for a Sales Assistant role, make sure to wear something smart-casual that reflects the store's vibe. First impressions matter, so show them you can fit right in!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds!
We think you need these skills to ace Sales Assistant in Grimsby
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a difference in our customers' experience.
Tailor Your CV:Make sure to customise your CV to highlight any relevant skills or experiences that align with the Sales Assistant role. Even if you don’t have retail experience, focus on your ability to work in a team and deliver great service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and get straight to what makes you a great fit for the role. Remember, we’re busy too!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at British Heart Foundation
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Sales Assistant entails. Familiarise yourself with the key responsibilities like delivering exceptional customer service and merchandising donated stock. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to highlight your passion and ability to connect with people.
✨Emphasise Teamwork and Flexibility
This position requires working in a fast-paced environment and collaborating with a team. Be prepared to discuss how you work well with others and your flexibility in taking on different tasks. Mention any experience guiding volunteers or working under pressure to show you're a great fit.
✨Be Ready for Practical Questions
Expect some practical questions about handling donations or using technology like tills and PCs. Brush up on your tech skills and think about how you'd manage the physical demands of the job. Showing that you're comfortable with these aspects will give you an edge.
