At a Glance
- Tasks: Lead a vibrant team in delivering top-notch customer service and achieving sales goals.
- Company: Join a dynamic retail team in Glasgow with a focus on home and fashion.
- Benefits: Enjoy 38 days annual leave, staff discounts, and holistic support for your well-being.
- Other info: Flexible hours and opportunities for personal growth in a fun, fast-paced setting.
- Why this job: Kickstart your retail career while making a real impact in a supportive environment.
- Qualifications: Experience in customer service and a passion for retail excellence.
The predicted salary is between 20000 - 25000 € per year.
Are you looking for an opportunity to progress your retail career? We’re looking for a Supervisor to join our home & fashion store team in Glasgow, so we could be the perfect match! This is a 12 Week Fixed Term Contract. Candidate must be fully flexible to work 5 days out of 7 per week including Weekends and Bank Holidays.
Role responsibilities:
- Support the store management team, inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values.
- Ensure the highest standard of customer service.
- Achieve sales and performance targets.
- Maintain a high standard of visual merchandising.
- Maximise sales through physical and digital channels.
- Support the recruitment and development of volunteers.
- Achieve expectations within campaign activities.
- Work with the manager to generate stock.
Due to the volume of collections, deliveries and donations, the role can be physically demanding at times.
Qualifications and experience:
- Experience in customer service in a senior sales assistant role.
- Commercially driven to encourage new ideas.
- Inclusive approach to developing teams.
- Passion for delivering exceptional customer service and achieving the highest retail standards.
Benefits:
- 38 days annual leave (plus the option to buy and sell leave).
- Holistic support leave of up to 10 additional days off each year.
- Enhanced family policies (maternity, paternity, and adoption leave).
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Discounts on gym memberships.
- Discounts with a wide range of retailers.
Supervisor - Home & Fashion in Glasgow employer: British Heart Foundation
Join our vibrant team in Glasgow as a Supervisor in the Home & Fashion sector, where we prioritise employee growth and a supportive work culture. With generous benefits including 38 days of annual leave, enhanced family policies, and a comprehensive health cash plan, we are committed to ensuring our staff feel valued and empowered. This role not only offers a chance to develop your retail career but also allows you to make a meaningful impact in the community through exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Home & Fashion in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on our values and what we stand for. This will help you connect with us and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and we want to see that you take pride in your appearance, especially in a retail environment.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us that you're enthusiastic about the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Supervisor - Home & Fashion in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Supervisor role. Highlight your customer service experience and any leadership roles you've had, as we want to see how you can inspire our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail and how you can contribute to our home & fashion store. Be genuine and let your personality come through!
Showcase Your Flexibility:Since this role requires flexibility, mention your availability clearly in your application. We need someone who can work 5 days out of 7, including weekends and bank holidays, so let us know when you can jump in!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at British Heart Foundation
✨Know the Company Values
Before your interview, take some time to research the company's values and mission. This will help you align your answers with what they stand for, showing that you're not just a good fit for the role but also for the company culture.
✨Showcase Your Customer Service Skills
As a Supervisor, you'll need to inspire your team to deliver excellent customer service. Prepare specific examples from your past experience where you've gone above and beyond for customers, and be ready to discuss how you can instil that same passion in your team.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility in working hours, be prepared to discuss your availability openly. Highlight any previous experiences where you've worked collaboratively with a team, especially in high-pressure situations, to show that you're adaptable and supportive.
✨Prepare for Visual Merchandising Questions
Visual merchandising is key in retail, so brush up on best practices and trends. Think of examples where you've successfully implemented visual displays or contributed to sales through effective merchandising, and be ready to share your ideas on how to enhance the store's presentation.
