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- Tasks: Lead a dynamic team to deliver exceptional customer service and drive store success.
- Company: Join a passionate home & fashion store in Glasgow with a mission to support life-saving research.
- Benefits: Enjoy 38 days annual leave, staff discounts, and holistic support for your well-being.
- Other info: Flexible hours required, including weekends and bank holidays, in a rewarding role.
- Why this job: Make a real impact while developing your management skills in a fast-paced environment.
- Qualifications: Experience in customer service and a passion for leading teams to achieve results.
The predicted salary is between 24000 - 30000 £ per year.
Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our home & fashion store team in Glasgow (G31 4BW) on a 3-month fixed term contract, so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the General Manager with the day to day running of the store by leading and supporting staff and volunteers to deliver an excellent customer journey that reflects our values. Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast‑paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.
What are we looking for:
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way
Benefits:
- 38 days annual leave (plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
What do I need to know:
- DBS Check: Any offer of employment is subject to a satisfactory DBS check
- Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
- Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
- Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Assistant Store Manager - Home & Fashion in Glasgow employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager - Home & Fashion in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for retail management roles, like how you handle customer complaints or lead a team. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional, reflecting the brand's image. It shows you understand the importance of presentation in the home & fashion sector.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you're keen on the role and appreciate their time!
We think you need these skills to ace Assistant Store Manager - Home & Fashion in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how you can contribute to our team. Share specific examples of how you've delivered exceptional customer service or led a team in the past.
Show Your Flexibility: Since our stores trade 7 days a week, it's important to mention your availability. Let us know if you're open to working weekends and bank holidays, as this will show your commitment to the role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application is received promptly and you’ll have access to all the information about the role and our values.
How to prepare for a job interview at British Heart Foundation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Store Manager. Familiarise yourself with the key aspects like customer service standards, visual merchandising, and team development. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for customers. Highlight how you handled challenging situations and contributed to a positive shopping experience.
✨Demonstrate Leadership Qualities
As you'll be supporting the General Manager and leading staff, it's crucial to showcase your supervisory experience. Share specific instances where you motivated a team or implemented new ideas that improved performance. This will show that you're ready to take on the challenges of the role.
✨Be Ready for a Fast-Paced Environment
Given the dynamic nature of retail, prepare to discuss how you handle pressure and adapt to changing situations. Think of examples where you've successfully managed multiple tasks or worked under tight deadlines, as this will illustrate your ability to thrive in a busy store setting.