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- Tasks: Support the Store Manager in daily operations and inspire staff for excellent customer service.
- Company: Join a leading charity with a strong culture of internal progression.
- Benefits: Enjoy 38 days annual leave, early wage access, and generous discounts.
- Why this job: Make a real difference while developing your career in a fast-paced environment.
- Qualifications: Experience in customer service and supervisory roles is essential.
- Other info: Flexible hours required, including weekends and bank holidays.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our home store team in Edgware so we could be the perfect match!
What does this role involve: As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Manager contributes towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way
Belonging at BHF: We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream - claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply? To apply, please follow these simple steps: Click the “Apply” button below. You’ll be redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history.
What do I need to know?
- DBS Check: Any offer of employment is subject to a satisfactory DBS check
- Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
- Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
- Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
- Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Assistant Store Manager in Edgware employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Edgware
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the BHF and its values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! As an Assistant Store Manager, you'll need to demonstrate your ability to handle various customer situations. Think of examples from your past experiences where you went above and beyond for customers.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've inspired and supported teams in previous roles. Share specific examples of how you’ve motivated staff or volunteers to achieve targets and maintain high standards.
✨Tip Number 4
Apply through our website! It’s the easiest way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the BHF team. Don’t forget to tailor your CV to highlight relevant experience!
We think you need these skills to ace Assistant Store Manager in Edgware
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about retail and how you can contribute to our team. Share specific examples of how you've delivered exceptional customer service in the past.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our BHF Careers page! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at British Heart Foundation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Store Manager. Familiarise yourself with the key aspects like customer service standards, visual merchandising, and team development. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for customers. Highlight how you inspired your team to do the same, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Team Development
Think about your supervisory experience and how you've supported team members in the past. Be prepared to share specific instances where you helped develop skills or fostered an inclusive environment. This will show that you can contribute positively to their team culture.
✨Demonstrate Flexibility and Resilience
Given the fast-paced nature of the store, it’s important to convey your ability to adapt to changing situations. Share examples of how you’ve managed demanding environments before, and express your willingness to work weekends and bank holidays as needed.
