At a Glance
- Tasks: Engage customers, organise stock, and support online sales in a vibrant retail environment.
- Company: Join the British Heart Foundation, a leader in charity retail and community impact.
- Benefits: Enjoy 38 days annual leave, staff discounts, and holistic support for your well-being.
- Other info: Flexible hours with opportunities for personal growth and community engagement.
- Why this job: Make a difference while gaining valuable experience in a fun, fast-paced team.
- Qualifications: Passion for customer service and a positive attitude are key; retail experience is a bonus.
The predicted salary is between 10 - 12 € per hour.
Would you like to be part of a retail team that is community based, offers amazing choice and genuine sustainability? Look no further - join us as a Sales Assistant in East Ham. This is a part-time role working 13 hours a week in one of our busy clothing stores. Our stores are fast-paced and trade 7 days a week. The role requires flexibility to work weekends and bank holidays on a rota basis. Candidates must be fully flexible to work Sundays plus one other day throughout the week.
As a Sales Assistant you will be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we’re looking for someone who will deliver a first-class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team. Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity's mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E-Commerce team to maximise online sales
- Act as a Keyholder - the go-to person when there isn’t a manager on duty, keeping the store running and ensuring customers have a great experience
You must be 18+ years old to apply for this role. Please note, this role can be physically demanding and will involve moving a high volume of donation bags. You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
Requirements & Qualifications
- Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service
- Confidence within a team environment and comfort guiding volunteers on the shop floor
- Ability to work well under pressure and on your own initiative in a dynamic, fast-paced environment
- Attention to detail in everything you do
- Positive, creative, confident, customer-service-focused, and passionate about sustainability
- Comfortable with tech, able to use a till, PC, smartphone, and email with ease
About the Company
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. Our work is needed more than ever. In addition to raising funds for BHF, we connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we prevent around 70,000 tonnes of unwanted items from going to landfill every year. BHF values diversity and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion we are better equipped to achieve our mission of helping people have a healthier heart for longer.
Benefits
- 38 days annual leave (plus the option to sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies - maternity, paternity and adoption leave
- Wagestream - early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc.)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Sales Assistant in East Ham employer: British Heart Foundation
Join the British Heart Foundation as a Sales Assistant in East Ham, where you'll be part of a vibrant retail team dedicated to community engagement and sustainability. Enjoy a supportive work culture that values diversity, offers extensive benefits including 38 days of annual leave, and provides opportunities for personal growth while making a meaningful impact in the fight against cardiovascular disease.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Assistant in East Ham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the British Heart Foundation. Understand their mission and values, and think about how you can contribute to their community-focused approach. This will show that you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering first-class service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion and energy.
✨Tip Number 3
Show off your teamwork spirit! The job requires collaboration with others, so be prepared to discuss how you work well in a team. Share instances where you've helped guide others or worked together to achieve a common goal. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the BHF team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Sales Assistant in East Ham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and sustainability shine through. We want to see that you’re genuinely excited about the role and our mission at BHF!
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience or skills that match the job description. Even if you don’t have retail experience, focus on your ability to work in a team and deliver great service.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for the Sales Assistant role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at British Heart Foundation
✨Know the Mission
Before your interview, take some time to understand the British Heart Foundation's mission and values. This will not only help you answer questions more effectively but also show your genuine interest in the role and the charity's work.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a Sales Assistant role, so make sure to highlight these moments.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility and teamwork, be ready to discuss how you've adapted to changing situations in previous jobs. Share instances where you collaborated with others to achieve a common goal, especially in fast-paced environments.
✨Get Comfortable with Tech
As a Sales Assistant, you'll need to use a till and other tech tools. Brush up on your tech skills before the interview. If you have experience with similar systems, mention it! If not, express your willingness to learn and adapt quickly.
