At a Glance
- Tasks: Inspire and support staff to deliver exceptional customer service and achieve sales targets.
- Company: Join a leading home & fashion store with a strong culture of internal progression.
- Benefits: 38 days annual leave, 25% staff discount, health cash plan, and enhanced family policies.
- Other info: Flexible hours across 7 days, with opportunities for personal and professional growth.
- Why this job: Kickstart your retail career and make a real impact in a supportive environment.
- Qualifications: Experience in customer service and a passion for retail excellence.
The predicted salary is between 20000 - 25000 £ per year.
Are you looking for an opportunity to progress your retail career?
We’re looking for a Supervisor to join our home & fashion store team in Dumfries, so we could be the perfect match!
This is a 5 Month Fixed Term Contract. Candidate must be fully flexible to work across 7 days per week including Weekends and Bank Holidays.
What does this role involve
As a Supervisor, you will support the store management team by inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values.
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
What are we looking for
- Experience in customer service in a senior sales assistant role
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Staff benefits include
- 38 days annual leave (plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
- #J-18808-Ljbffr
Retail Supervisor in Dumfries employer: British Heart Foundation
As a Store Manager with us, you'll be part of a vibrant community-focused team dedicated to sustainability and making a real difference. We offer a supportive work culture with extensive benefits, including generous annual leave, enhanced family policies, and access to health resources, all while providing opportunities for personal and professional growth in a fast-paced retail environment. Join us to lead a diverse team and contribute to life-saving research while enjoying a rewarding career in fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor in Dumfries
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Supervisor in Dumfries
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to British Heart Foundation:Don’t forget to personalise your application for British Heart Foundation! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at British Heart Foundation
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that British Heart Foundation offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at British Heart Foundation and contribute positively during your temporary stint.
