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- Tasks: Lead a team to deliver exceptional customer service and achieve sales targets.
- Company: Join the British Heart Foundation, making a real impact in your community.
- Benefits: Enjoy 38 days annual leave, staff discounts, and holistic support.
- Why this job: Be part of a mission to fund life-saving research while developing your career.
- Qualifications: Experience in customer service and supervisory roles is essential.
- Other info: Flexible hours and opportunities for internal progression await you.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you looking for an opportunity to progress in store management?
Were looking for a Department Manager to join our home & fashion store team inBristol (BS1 3JQ), so we could be the perfect match!
What does this role involve:
As an Department Manager, you support the General Manager with the day to day running of the store by leading and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, ourDepartment Managerscontribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a weekwhich means we require flexibility from our store teams towork weekends and bank holidays on a rota basis.
Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet mostrewarding as you play a part in helping to fund life saving research.
What are we looking for:
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service andachieving the highest retail standards
- Results driven but with a recognition of right result, right way.
Whats important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy,Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
- 38 days annual leave(plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
?
To apply, please follow these simple steps:
- Click theApplybutton below.
- Youll be seamlessly redirected to theBHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters: Were committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. Well be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship:Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
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Department Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Department Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the British Heart Foundation. Understand their mission and values, and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and not just another applicant.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and team management. Think of specific examples from your past experiences that demonstrate your skills. We all know that confidence is key, so rehearse your answers until you feel comfortable.
✨Tip Number 3
Dress to impress! First impressions matter, especially in retail. Make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role. Plus, it’ll boost your confidence!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the position!
We think you need these skills to ace Department Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Department Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the role and how you align with our values. Share specific examples of how you've achieved targets or improved customer experiences in the past.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the team.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple to navigate!
How to prepare for a job interview at British Heart Foundation
✨Know the Company Inside Out
Before your interview, take some time to research the British Heart Foundation. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As a Department Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you’ve led teams to achieve high standards of service, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Experience
Be ready to discuss your supervisory experience. Think of specific instances where you successfully managed a team, resolved conflicts, or motivated staff. This will illustrate your ability to lead and support others, which is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges in a fast-paced environment. Practice responses to scenarios related to visual merchandising, achieving sales targets, and managing stock. This will help you feel more confident during the interview.
