At a Glance
- Tasks: Connect with supporters through calls, resolve queries, and promote major events.
- Company: Join the British Heart Foundation and make a difference in people's lives.
- Benefits: 30 days leave, private medical insurance, gym contributions, and generous family leave.
- Other info: Hybrid role with flexible hours and opportunities for personal growth.
- Why this job: Be the voice that inspires and supports our community while growing your career.
- Qualifications: Strong communication skills, empathy, and a proactive attitude are essential.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Service Advisor - Outbound Calling role at British Heart Foundation.
Base pay range: This range is provided by British Heart Foundation. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: Hybrid - Birmingham office & home
Vacancy type: 6-month Fixed Term Contract
Responsibilities:
- Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
- Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
- Providing information, taking donations, and resolving customer queries and feedback.
- Using our ticketing and CRM systems to update customer records.
- Enhancing satisfaction and relationships through stewardship activities.
About you:
Your ability to connect with people is your superpower. We’re looking for someone who’s naturally curious, a quick learner, and passionate about building meaningful relationships. You’ll be the first point of contact for our customers and supporters, listening, asking insightful questions, and providing the right help at the right time.
You can influence with empathy, fundraise with integrity, and turn everyday conversations into meaningful moments. Your enthusiasm and warmth shine through in every interaction, guiding supporters through their journey whether they’re training for a major event or making a heartfelt donation. You’re resilient, calm under pressure, and make people feel genuinely valued.
You’ll be confident using Microsoft Office, databases, and handling data entry with accuracy. Your proactive, “can-do” attitude means you take ownership of queries and give people the time and care they deserve.
Driven by customer satisfaction, you see challenges as opportunities to create unforgettable moments. Your excellent administrative and time management skills help you stay organised and focused, even when juggling multiple priorities.
Why Join Us?
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
Working Arrangements:
7 x 6-month Fixed Term Contract starting on 14th Jan 2026
Working Hours: Normal working hours are 09:00 to 17:00, Monday to Friday, with flexibility to work 11:00 to 19:00 and some Saturdays during peak event season.
Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.
Interview Process:
Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd, 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.
Start Date & Induction:
All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.
Seniority level: Entry level
Employment type: Contract
Job function: Customer Service
Industries: Non-profit Organizations and Telephone Call Centers
Customer Service Advisor - Outbound Calling in Birmingham employer: British Heart Foundation
The British Heart Foundation is an exceptional employer, offering a dynamic work environment where innovation meets purpose. With a strong commitment to employee development and a culture that values collaboration and inclusivity, you will have the opportunity to grow your skills while making a meaningful impact on heart health across the UK. Located in a vibrant area, the foundation provides unique benefits such as flexible working arrangements and a supportive community dedicated to improving lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Outbound Calling in Birmingham
✨Tip Number 1
Get to know the British Heart Foundation inside out! Familiarise yourself with their mission, values, and recent campaigns. This will help you connect with the team and show your genuine interest during interviews.
✨Tip Number 2
Practice your phone skills! Since this role involves outbound calling, try role-playing with a friend or family member. Focus on being warm, engaging, and empathetic – just like you would with a supporter.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and resources to help you ace the process. Let’s get you that job!
We think you need these skills to ace Customer Service Advisor - Outbound Calling in Birmingham
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for connecting with people and helping them out.
Tailor Your Application:Make sure to tailor your application to the role. Highlight your experience with customer service and any relevant skills that match what we’re looking for, like your ability to handle queries and build relationships.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and how they relate to the role of Customer Service Advisor.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at British Heart Foundation
✨Know Your Stuff
Before the interview, make sure you understand the British Heart Foundation's mission and values. Familiarise yourself with their major events like the London Marathon and the London to Brighton Bike Ride. This will help you connect your answers to their goals and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Prepare examples of how you've built relationships or resolved conflicts in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your empathy and communication skills.
✨Be Ready for Role-Play
During the assessment centre, you might be asked to participate in role-playing scenarios. Practice handling common customer queries or complaints. This will not only boost your confidence but also demonstrate your proactive attitude and problem-solving abilities in real-time.
✨Ask Insightful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
