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- Tasks: Engage customers through inbound and outbound calls, driving sales of medical devices.
- Company: Join the British Heart Foundation, a leading non-profit organisation.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Why this job: Make a difference by helping customers choose life-saving medical devices.
- Qualifications: Experience in customer sales and excellent communication skills required.
- Other info: Part-time role with flexible hours and great career development opportunities.
The predicted salary is between 13500 - 16200 £ per year.
Customer Sales Advisor – Medical Devices (Part time)
Join us to apply for the Customer Sales Advisor – Medical Devices (Part time) role at British Heart Foundation.
Base pay range
Location: Hybrid – Birmingham office & home
Vacancy type: Permanent
Salary: £27,000 Full Time Equivalent (pro rata to £16,200) per annum + benefits
Do you have experience of sales in an outbound and inbound calling in a customer service environment? Are you passionate about delivering exceptional customer service? Would you like to help us drive increased revenue for our cause?
We’re currently looking for a part-time Medical Sales professional (21 hours per week) to join our team. This role will support the sales and stewardship of defibrillators and other medical devices.
Here are the skills and attributes we are looking for:
- Experience of inbound and outbound calling in a customer sales environment with an objective of relationship building, enhancing customer experience, and increasing revenue
- Excellent customer service skills, with energy and empathy by telephone and in writing
- Excellent attention to detail
- Excellent administrative and time management skills to deliver results on time and within target
- High standard of written and spoken English
- Good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data, able to demonstrate accurate data entry and recording skills in a timely manner
What is the role?
As a member of our Customer Engagement team, you’ll deliver an exceptional level of customer service for all British Heart Foundation (BHF) customers, and drive an increase in revenue, through inbound and outbound stewardship activity.
You will provide a single point of contact for defibrillator and medical sales, providing advice to both B2B and B2C customers when deciding which device or devices to purchase.
You will improve and develop customer experience by engaging all customers through our stewardship activity, sales activity, and relationship management. You will manage these relationships and will work towards financial and customer satisfaction targets for stewardship.
Working Arrangements
- Part-time role 21 hours per week. Ideally working Wed, Fri and one other day to be negotiated.
- Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday.
- Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.
Interview Process
Our interview process involves two stages:
- Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
- Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.
Start Date & Induction
All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.
Seniority level
Associate
Employment type
Part-time
Job function
Sales and Customer Service
Industries
Non-profit Organizations and Telephone Call Centers
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Customer Sales Advisor - Medical Devices (Part time) employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Medical Devices (Part time)
✨Tip Number 1
Get familiar with the company and its mission! The British Heart Foundation is all about saving lives, so show us you care. Research their work with medical devices and be ready to chat about how you can contribute to their goals.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of inbound and outbound calls, we recommend doing some mock calls with friends or family. Focus on building rapport and delivering excellent customer service – it’ll make you stand out!
✨Tip Number 3
Prepare for that video interview! It’s your chance to shine, so pick a quiet spot, dress smartly, and rehearse your answers to common questions. Show us your personality and passion for helping others through sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Sales Advisor - Medical Devices (Part time)
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your experience in inbound and outbound calling. We want to see how you've built relationships and enhanced customer experiences in your previous roles. Use specific examples to demonstrate your sales prowess!
Nail the Customer Service Angle: Since this role is all about delivering exceptional customer service, let us know how you’ve gone above and beyond for customers in the past. Share stories that showcase your energy and empathy, both over the phone and in writing.
Attention to Detail is Key: We love candidates who pay attention to detail! Make sure your application is free from typos and errors. Show us that you can manage data accurately and efficiently, especially when it comes to CRM systems and Microsoft Office.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at British Heart Foundation
✨Know Your Stuff
Before the interview, make sure you understand the medical devices you'll be selling, especially defibrillators. Brush up on their features, benefits, and how they can help customers. This knowledge will not only impress your interviewers but also show your passion for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about times when you built relationships with customers or resolved issues effectively. This will demonstrate your ability to enhance customer experience, which is key for this role.
✨Practice Makes Perfect
Since the first stage involves a one-way video interview, practice answering common interview questions in front of a camera. Focus on your tone, body language, and clarity of speech. This will help you feel more comfortable and confident when it’s time to record your responses.
✨Be Ready for the Assessment Centre
For the second stage, prepare for group activities and role plays that may be part of the assessment centre. Brush up on your teamwork and communication skills, as these will be crucial when working with others to meet financial and customer satisfaction targets.