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- Tasks: Support the Store Manager and inspire staff to deliver excellent customer service.
- Company: Join the British Heart Foundation, making a real impact in your community.
- Benefits: Enjoy 38 days annual leave, early wage access, and generous discounts.
- Other info: Flexible hours with opportunities for internal progression and personal growth.
- Why this job: Be part of a team that funds life-saving research while developing your career.
- Qualifications: Experience in customer service and a passion for teamwork and retail standards.
The predicted salary is between 25000 - 30000 £ per year.
Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our home store team in Clydebank, so we could be the perfect match!
What does this role involve?
As an Assistant Store Manager, you support the Store Manager with the day‑to‑day running of the store and take full responsibility in their absence. You inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values. Our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast‑paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life‑saving research.
What are we looking for?
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way
What’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting‑edge research and innovation, which hold the keys to saving and improving more lives. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream – claim early access to your wages as you earn them
- Holistic support – leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Assistant Store Manager in Clydebank employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in Clydebank
✨Tip Number 1
Get to know the company! Research the British Heart Foundation and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and team management. Think of examples from your past experiences that highlight your skills and achievements—this will help you shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the BHF team.
We think you need these skills to ace Assistant Store Manager in Clydebank
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the role! Mention why you're excited about working with the British Heart Foundation and how you connect with our mission. A personal touch can really make your application stand out.
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us your story. Use it to explain how your background aligns with the job description. Be specific about your achievements and how they relate to the responsibilities of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at British Heart Foundation
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Store Manager. Familiarise yourself with the key aspects like customer service standards, visual merchandising, and team development. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you inspired your team to do the same, as this aligns perfectly with what they’re looking for.
✨Be Ready to Discuss Team Development
As an Assistant Store Manager, you'll be supporting the recruitment and development of volunteers. Think of specific instances where you've successfully trained or mentored others. This will show your commitment to fostering a supportive environment, which is crucial for their team culture.
✨Demonstrate Flexibility and Resilience
Given the fast-paced nature of the store, it's important to convey your ability to adapt to changing situations. Share examples of how you've managed demanding workloads or worked flexible hours in previous roles. This will reassure them that you can handle the physical and emotional demands of the job.