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For Companies At a Glance
- Tasks: Support the Store Manager and inspire a team to deliver excellent customer service.
- Company: Join the British Heart Foundation, making a real impact in your community.
- Benefits: Enjoy 38 days annual leave, early wage access, and a generous staff discount.
- Why this job: Be part of a mission that funds lifesaving research while developing your career.
- Qualifications: Experience in customer service and a passion for retail excellence.
- Other info: Flexible working hours with opportunities for internal progression.
The predicted salary is between 21600 - 36000 £ per year.
Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our fashion store team in Winchester on a 3 month fixed term contract, 35 hours per week.
Responsibilities
- Support the Store Manager with the day to day running of the store and take full responsibility in their absence.
- Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
- Contribute towards the success of the store by:
- ensuring the highest standard of customer service,
- achieving targets,
- maintaining a high standard of visual merchandising,
- maximising sales through physical and digital channels,
- supporting with the recruitment and development of volunteers,
- achieving expectations within campaign activities, and
- working with the manager to generate stock.
What we are looking for
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven with a focus on the right result, the right way
What’s important to us
At the British Heart Foundation (BHF) we offer a huge range of furniture, clothing, jewellery and more, available in store and online. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make an environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items, and we will continue to build upon our reuse agenda in the years to come. Everything we do funds lifesaving research for all heart and circulatory conditions.
We are committed to Equality, Diversity and Inclusion (EDI) through our Igniting Change strategy, Kaleidoscope and our Affinity Groups, to create an environment where all colleagues and volunteers can succeed.
Why join the BHF?
- We offer opportunities for internal progression and actively support career development.
Benefits
- 38 days annual leave (plus option to buy and sell leave)
- Wagestream – early wage access
- Holistic support leave of up to 10 additional days per year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships and with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps: click the “Apply” button below, you’ll be redirected to the BHF Careers page, complete the application form, submit your CV and upload your employment history.
What do I need to know?
- DBS Check: Any offer of employment is subject to a satisfactory DBS check
- Inclusivity Matters: We use anonymous CV software during the application process
- Act Swiftly: Early applications are encouraged; we may close the advert early
- Sponsorship: We are unlikely to sponsor applicants for this role due to salary criteria
- If you need adjustments to the recruitment process, please contact a member of the Recruitment team.
Assistant Store Manager in City of London employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager in City of London
✨Tip Number 1
Get to know the company! Research the British Heart Foundation and its values. When you walk into that interview, show us you understand our mission and how you can contribute to it. It’ll make you stand out!
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle different situations in-store. We want to see your passion for delivering exceptional service, so be ready to share examples from your past experiences.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the store culture and what it’s really like to work with us at BHF.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Store Manager in City of London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through. We want to see how you connect with customers and inspire others, so share specific examples that highlight your enthusiasm for retail.
Tailor Your CV: Make sure your CV is tailored to the Assistant Store Manager role. Highlight your supervisory experience and any achievements in previous roles that align with our values and the responsibilities listed in the job description.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for results-driven candidates, so showcase your achievements succinctly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at the British Heart Foundation.
How to prepare for a job interview at British Heart Foundation
✨Know the Company Inside Out
Before your interview, take some time to research the British Heart Foundation. Understand their mission, values, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you inspired your team to deliver great service, as this aligns with what they’re looking for.
✨Demonstrate Leadership Qualities
Since you'll be supporting the Store Manager, it's important to showcase your supervisory experience. Think of specific instances where you led a team or handled a challenging situation. Be ready to discuss how you can motivate and develop staff and volunteers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced retail environment. Practice responses to questions like how you would handle a busy day in-store or resolve a conflict among team members. This will help you demonstrate your results-driven approach.
