At a Glance
- Tasks: Engage customers, organise stock, and support online sales in a vibrant retail environment.
- Company: Join the British Heart Foundation and make a difference in your community.
- Benefits: Enjoy 38 days annual leave, staff discounts, and career development opportunities.
- Other info: Flexible hours, dynamic work environment, and a commitment to sustainability.
- Why this job: Be part of a fun team while supporting a vital charity mission.
- Qualifications: Passion for customer service and teamwork; retail experience not essential.
The predicted salary is between 12 - 12 £ per hour.
This is a part time role working 6 hours a week on a Sunday in one of our busy clothing stores. Our stores are fast‑paced and trade 7 days a week. This role requires flexibility to work weekends and bank holidays on a rota basis.
As a Sales Assistant you'll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role; we're looking for someone who will deliver a first class customer service experience. It's a fun, fast‑paced environment where no two days are the same and everyone works as a team. In charity retail, as well as working on the till or sorting donations, you can expect to:
- Engage with customers, providing exceptional service and promoting our charity's mission
- Organise and merchandise donated stock creatively to maximise sales potential
- Collaborate with our E‑Commerce team to maximise online sales
- As a Keyholder, you'll be the go‑to person when there isn't a manager on duty, keeping the store running and ensuring our customers have a great experience
Qualifications:
- You will need to be 18+ years old to apply for this role.
- This role can be physically demanding and will involve moving a high volume of donation bags.
- You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.
- Previous retail experience isn't essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
- You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor.
- Able to work well under pressure and on your own initiative in a dynamic and fast‑paced environment.
- Attention to detail in everything you do.
- Positive, creative, confident, customer‑service focused and passionate about sustainability.
- You’ll be comfortable with tech, able to use a till, PC, smartphone, and e‑mail with ease.
DBS Check: As part of our ongoing commitment to safeguarding, our process requires that successful candidates are asked to consent to a basic criminal records check.
Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process.
Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early.
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Adjustments: Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
About BHF: At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come. BHF values diversity and is committed to creating an inclusive environment where everyone feels respected and valued. By fostering a culture of inclusion, we believe we are better equipped to achieve our mission of helping people have a healthier heart for longer.
Benefits: We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity, and adoption leave)
- Wagestream – early access to your wages
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc.)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Charity Retail Sales Associate - Sunday Part-Time employer: British Heart Foundation
The British Heart Foundation (BHF) is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where teamwork and creativity thrive. With generous benefits such as 38 days of annual leave, enhanced family policies, and access to holistic support, BHF fosters an inclusive environment that empowers staff to make a meaningful impact in the community while promoting sustainability. Join us in a fast-paced retail setting where your passion for customer service can shine and contribute to our mission of improving heart health across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Charity Retail Sales Associate - Sunday Part-Time
✨Tip Number 1
Get to know the charity's mission! When you walk into that interview, show us you’re passionate about what we do. Research our work and be ready to chat about how you can contribute to our goals.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. We want to see that you can deliver that first-class experience we pride ourselves on.
✨Tip Number 3
Be ready to showcase your teamwork spirit! Share stories about how you’ve collaborated with others in fast-paced environments. We love a team player who can keep things running smoothly!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, early applications are encouraged, so don’t wait around!
We think you need these skills to ace Charity Retail Sales Associate - Sunday Part-Time
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service and sustainability shine through. We want to see that you’re genuinely excited about the role and our mission at BHF!
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience or skills that match the job description. Even if you don’t have retail experience, focus on your teamwork and customer service abilities.
Be Yourself:We love authenticity! Don’t be afraid to let your personality come through in your application. Share a bit about yourself and what makes you a great fit for our fun, fast-paced environment.
Apply Early:Don’t wait until the last minute to submit your application. We review applications as they come in, so getting yours in early could give you an edge. Head over to our website and apply today!
How to prepare for a job interview at British Heart Foundation
✨Know the Charity's Mission
Before your interview, take some time to research the British Heart Foundation and its mission. Understanding their goals and how they impact the community will help you connect with the interviewers and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Whether it's a retail job or a different setting, be ready to discuss how you engaged with customers and resolved any issues, as this role is all about delivering a first-class experience.
✨Demonstrate Team Spirit
Since teamwork is crucial in this fast-paced environment, think of instances where you've successfully collaborated with others. Highlight your ability to work well within a team and how you can contribute positively to the shop floor dynamics.
✨Be Ready for Practical Scenarios
Expect questions that may involve practical scenarios, such as how you would handle a busy day in the store or manage donations. Practising these situations beforehand will help you feel more confident and prepared to showcase your problem-solving skills.
