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- Tasks: Engage with customers, handle enquiries, and support donation collections in a vibrant charity shop.
- Company: Join the British Heart Foundation, funding lifesaving research for heart and circulatory diseases.
- Benefits: Enjoy discounts, training opportunities, and reimbursement for travel expenses while making a difference.
- Why this job: Be part of a friendly team and help improve lives through vital research funding.
- Qualifications: Calm, collected individuals who enjoy chatting and helping others.
- Other info: Flexible hours, volunteer certificates, and a chance to gain valuable experience.
Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases, stroke, vascular dementia, and diabetes are all connected and under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week or a couple of hours occasionally, we would love you to join our volunteer team.
Are you calm, collected, and happy to chat on the phone? Join the volunteer team at our store. With support from the charity shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams, and explaining our Gift Aid scheme. You will also be using our online collections request system to process online collection booking requests. This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.
Just so you know, we are unable to accept volunteers aged under 17 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
- Dealing with face-to-face, phone, and online enquiries, supported by the team
- Reception and front of house duties, helping around the cashier desk
- Completing administration procedures accurately
- Arranging collections of donations via our local van teams
Volunteering with British Heart Foundation comes with plenty of benefits too:
- A 25% discount on donated goods and 10% discount on new goods in our shops
- Unlimited, free, and confidential support by Retail Trust
- Access to training and development
- Reasonable travel expenses reimbursed
- Refreshments available
- Volunteer certificates, references, and long service awards provided
- Access to discounts with other retailers
Telephone and Administration Volunteer in Cambridge employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone and Administration Volunteer in Cambridge
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with their mission and values. When you chat with them, show your passion for heart and circulatory health – it’ll make you stand out!
✨Tip Number 2
Practice your phone skills! Since you'll be handling enquiries, try role-playing with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive! If you see an opportunity to help or suggest improvements during your volunteering, don’t hesitate to share your ideas. It shows initiative and that you’re genuinely invested in the cause.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and how you can make a difference with us.
We think you need these skills to ace Telephone and Administration Volunteer in Cambridge
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for volunteering with us.
Tailor Your Application: Make sure to highlight any relevant experience or skills that match the role. If you've got experience in customer service or administration, shout about it! We love seeing how you can contribute to our team.
Keep It Clear and Concise: We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application shows us you care!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you. Plus, it shows you’re keen to join our volunteer team!
How to prepare for a job interview at British Heart Foundation
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission and the specific work they do. Understanding their focus on heart and circulatory diseases will help you connect your answers to their goals and show your genuine interest in their cause.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, it’s a good idea to practice speaking clearly and confidently over the phone. You could even role-play with a friend to simulate common enquiries you might receive, which will help you feel more prepared and at ease during the actual interview.
✨Showcase Your Team Spirit
This position is all about working with others, so be ready to share examples of how you've successfully collaborated in the past. Highlighting your ability to support a team and contribute positively to a friendly environment will resonate well with the interviewers.
✨Be Ready for Practical Scenarios
Expect to be asked about how you would handle specific situations, like dealing with a difficult customer or managing multiple tasks at once. Think of examples from your past experiences that demonstrate your problem-solving skills and calmness under pressure.