British Heart Foundation is seeking an experienced Contact Centre Team Leader – Sales & Customer Experience to lead a unified, multi-channel team in Birmingham. You will coach advisers, promote medical device sales and ensure exceptional supporter and donor journeys across phone, email, webchat and social media.
Working with the Customer Service Manager, you will use performance data to improve service quality, build strong relationships with stakeholders and help achieve ambitious fundraising
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Multi-Channel Contact Centre Lead — Sales & CX in Birmingham employer: British Heart Foundation
The British Heart Foundation in Tiverton is an exceptional employer, offering a supportive and community-driven work environment where you can make a real difference. With flexible hours and the opportunity to develop your skills while working alongside passionate volunteers, this role not only provides meaningful employment but also fosters personal growth and teamwork. Join us in our mission to help others while enjoying a rewarding and fulfilling experience in retail.
