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- Tasks: Lead and inspire a high-performing sales team in a dynamic call centre environment.
- Company: Join a passionate charity focused on making a real difference in healthcare.
- Benefits: Enjoy 30 days annual leave, private medical insurance, and a supportive work culture.
- Why this job: Make an impact by driving fundraising and medical device sales while developing your leadership skills.
- Qualifications: Experience in fundraising or sales, with strong leadership and communication skills.
- Other info: Flexible hybrid working arrangements with opportunities for personal and professional growth.
The predicted salary is between 28800 - 42000 ÂŁ per year.
Are you an experienced Call Centre Leader who can lead and inspire? Can you embody our values, ensuring our customers feel at the heart of everything we do? If so, you could be the Call Centre Sales Team Leader we are looking for.
About the role:
- Stewardship Leadership: Implement plans to deliver a stewardship programme that engages, encourages and informs BHF supporters in respect of fundraising specifically in relation to Events. Identify and cultivate new fundraising opportunities and regular giving opportunities.
- Medical Device Sales: Lead the team in promoting and selling medical devices (such as defibrillators) to both B2B and B2C customers, across multiple channels supporting both income generation and health impact.
- People Management: Manage, motivate, and develop team members through regular 1:1s, appraisals, and professional development plans. Foster a culture of high performance, collaboration, and continuous improvement. Plan and allocate work to achieve objectives and service levels.
- Relationship Management: Build and maintain strong relationships with donors, customers, suppliers, and internal stakeholders.
- Reporting & Compliance: Produce regular reports on income, sales, and team performance. Ensure accurate data entry and management in CRM and sales systems. Maintain compliance with charity law, medical device regulations, and internal policies.
We are looking to start someone in this role as soon as possible.
About you:
As our ideal candidate, you have a background in fundraising or sales, ideally within the charity or healthcare sectors. You are an inspirational leader who brings out the best in your team, motivating and supporting colleagues to continuously excel. Your natural ability to negotiate, communicate, and present ideas will play a pivotal role in nurturing relationships with supporters, customers, and partners. A high standard of IT literacy, especially with CRM and sales systems, will help you to analyse data and draw out actionable insights, driving our mission forward.
We’re looking for someone with a genuine passion for customer experience, who is results-driven, resilient, and adaptable. Your proactive, “can-do” attitude will not only foster team spirit but also inspire confidence and commitment in those around you. If you’re eager to apply your expertise of customer/donor stewardship and are committed to developing others, this is the ideal role for you.
Working arrangements:
This is a fixed contract for six months from start date. Start date is ASAP. This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Birmingham Office (B37 7YE). This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. Currently, the team typically go into the office once a week on Wednesday. Working hours are between 09:00am – 07:00pm, subject to business needs. Normal working hours are 09:00am to 05:00pm - Monday to Friday with flexibility to work Saturdays and 11:00am - 07:00pm during peak event season.
What we offer:
We offer our staff generous benefits, such as:
- 30 days annual leave plus bank holidays.
- Private medical insurance, dental health cover, and money towards gym membership.
- Pension scheme with employer contribution up to 10%.
- Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
- Life assurance.
- Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.
- We care about the well-being of our employees through our Live Well. Work Well. Programme, which gives you activities, opportunities, and advice to help you live a healthy and happy life, both at home and at work. We embrace diversity and inclusion and encourage all our colleagues to be themselves.
Interview process:
Interviews for this role will take place in person at our Birmingham Office (B37 7YE) and are planned for 7 January 2026.
Call Centre Sales Team Leader in Birmingham employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Sales Team Leader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you connect your experience with what they care about during interviews.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've motivated a team or driven results. Be ready to share these during your interview to showcase your skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of our team.
We think you need these skills to ace Call Centre Sales Team Leader in Birmingham
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've inspired others to achieve their best, so share specific examples that showcase your leadership style.
Emphasise Customer Focus: Since our customers are at the heart of everything we do, it's crucial to demonstrate your passion for customer experience. Use your application to explain how you've successfully engaged with customers or supporters in the past.
Be Results-Driven: We love candidates who can show a track record of achieving targets. In your written application, include any relevant metrics or achievements that illustrate your ability to drive results, especially in fundraising or sales.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values.
How to prepare for a job interview at British Heart Foundation
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the key responsibilities, especially around fundraising and medical device sales. Being able to discuss specific strategies for engaging supporters or driving sales will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Call Centre Sales Team Leader, your ability to inspire and motivate is crucial. Prepare examples of how you've successfully led teams in the past. Think about times when you’ve fostered a high-performance culture or developed team members through coaching and feedback.
✨Build Relationships
This role requires strong relationship management skills. Be ready to discuss how you've built and maintained relationships with customers, donors, or stakeholders. Highlight any specific instances where your communication skills made a difference in achieving results.
✨Be Data Savvy
Since the role involves reporting and compliance, brush up on your IT literacy, particularly with CRM and sales systems. Be prepared to talk about how you've used data to drive decisions or improve performance in previous roles. This will demonstrate your analytical skills and commitment to continuous improvement.