At a Glance
- Tasks: Support daily operations and inspire staff to deliver exceptional customer service.
- Company: Join the British Heart Foundation, a leading charity making a difference.
- Benefits: Enjoy 38 days annual leave, a pension, and generous staff perks.
- Other info: Flexible hours across 7 days, including weekends and bank holidays.
- Why this job: Lead a passionate team and make a real impact in your community.
- Qualifications: Experience in retail and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The British Heart Foundation is seeking an Assistant Store Manager for their home store in Kingston upon Thames. This role is a 5-month Fixed Term Contract that requires full flexibility to work across 7 days a week, including weekends and bank holidays.
You will support the Store Manager in daily operations and lead by example in delivering exceptional customer service, inspiring both staff and volunteers.
The position also offers generous staff benefits including 38 days annual leave and a pension.
Assistant Store Manager: Lead Team & Customer Experience (5M) employer: British Heart Foundation
The British Heart Foundation is an excellent employer, offering a supportive work culture that values teamwork and exceptional customer service. With generous benefits such as 38 days of annual leave and a pension scheme, employees are encouraged to grow and develop within the organisation while making a meaningful impact in their community. Working in Kingston upon Thames provides a vibrant environment, enhancing both personal and professional experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager: Lead Team & Customer Experience (5M)
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Assistant Store Manager: Lead Team & Customer Experience (5M)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to British Heart Foundation:Don’t forget to personalise your application for British Heart Foundation! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at British Heart Foundation
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that British Heart Foundation offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at British Heart Foundation and contribute positively during your temporary stint.
