At a Glance
- Tasks: Support the Store Manager in daily operations and lead the team in their absence.
- Company: Join the British Heart Foundation, a leader in funding life-saving research and promoting healthier hearts.
- Benefits: Enjoy 38 days annual leave, early wage access, and discounts on gym memberships and retail.
- Other info: Flexibility required for weekend and bank holiday shifts; physical demands may apply.
- Why this job: Make a real impact while developing your career in a supportive and inclusive environment.
- Qualifications: Experience in customer service and supervisory roles is essential; passion for retail is a must.
The predicted salary is between 21600 - 36000 £ per year.
Responsibilities
As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. You inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values. Your role will include ensuring the highest standard of customer service, achieving targets, maintaining a high standard of visual merchandising, maximising sales through physical and digital channels, supporting recruitment and development of volunteers, achieving expectations within campaign activities, and working with the manager to generate stock.
Qualifications
- Experience in a customer-facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way
Other Information
We are committed to fairness and consistency. We use anonymous CV software during the application process and may close the advert early if needed. Sponsorship is unlikely for this role due to salary criteria. If you need any adjustments to the recruitment process, please contact a member of the Recruitment team.
About the British Heart Foundation (BHF)
At the BHF we offer a range of quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We fund cutting-edge research, connect with local communities, reduce clothing and furniture waste, and prevent around 70,000 tonnes of unwanted items from going to landfill every year.
Benefits
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream – claim early access to your wages as you earn them
- Holistic support: leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc.)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Assistant Store Manager in Bolton employer: British Heart Foundation
As a Store Manager with us, you'll be part of a vibrant community-focused team dedicated to sustainability and making a real difference. We offer a supportive work culture with extensive benefits, including generous annual leave, enhanced family policies, and access to health resources, all while providing opportunities for personal and professional growth in a fast-paced retail environment. Join us to lead a diverse team and contribute to life-saving research while enjoying a rewarding career in fashion retail.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in Bolton
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to community engagement and environmental impact will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight your experience in customer service and team management. Be prepared to share specific examples of how you've inspired and supported teams in previous roles, as this is crucial for the Assistant Store Manager position.
✨Tip Number 3
Showcase your commercial awareness by discussing any innovative ideas you've implemented in past roles that have led to increased sales or improved customer experiences. This will demonstrate your results-driven mindset.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work weekends and bank holidays. Since the role requires adaptability, sharing your previous experiences in fast-paced environments can set you apart from other candidates.
We think you need these skills to ace Assistant Store Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your achievements in sales and customer service to align with the job requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for retail and your commitment to delivering exceptional customer service. Mention specific examples of how you've inspired teams or achieved targets in previous roles.
Highlight Flexibility:Since the role requires flexibility to work weekends and bank holidays, mention your availability clearly in your application. This shows you're ready to meet the demands of the position.
Showcase Your Values:The British Heart Foundation values inclusivity and community impact. Reflect these values in your application by discussing any relevant experiences or initiatives you've been part of that align with their mission.
How to prepare for a job interview at British Heart Foundation
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to deliver exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers, and be ready to discuss how you would inspire your team to do the same.
✨Highlight Your Supervisory Experience
Make sure to emphasise any supervisory roles you've held in the past. Discuss how you managed teams, resolved conflicts, and contributed to a positive work environment. This will show that you're capable of stepping up in the Store Manager's absence.
✨Be Ready to Discuss Sales Strategies
Since the role involves maximising sales through various channels, come prepared with ideas on how to achieve this. Think about both physical and digital strategies you've used before, and be ready to share how you can apply them in this new role.
✨Demonstrate Your Flexibility and Commitment
Given the fast-paced nature of the store and the requirement to work weekends and bank holidays, it's important to convey your flexibility. Share examples of how you've adapted to changing schedules or demands in previous jobs to show that you're committed to the role.
