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- Tasks: Support the Store Manager in daily operations and lead the team in their absence.
- Company: Join the British Heart Foundation, a leader in funding life-saving research and promoting healthier hearts.
- Benefits: Enjoy 38 days annual leave, early wage access, and discounts on gym memberships and retail.
- Why this job: Make a real impact while developing your career in a supportive and inclusive environment.
- Qualifications: Experience in customer service and supervisory roles is essential; passion for retail is a must.
- Other info: Flexibility required for weekend and bank holiday shifts; physical demands may apply.
The predicted salary is between 21600 - 36000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
The opportunity
Are you looking for an opportunity to progress in store management?
We\’re looking for an Assistant Store Manager to join our home store team in Bolton (BL1 2AS), so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.
Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.
Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
What\’s important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Our vision is a world where everyone has a healthier heart for longer. We\’ll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream – claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
- Click the \”Apply\” button below.
- You\’ll be seamlessly redirected to the BHF Careers page.
- Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters: We\’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We\’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
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Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to community engagement and environmental impact will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Highlight your experience in customer service and team management. Be prepared to share specific examples of how you've inspired and supported teams in previous roles, as this is crucial for the Assistant Store Manager position.
✨Tip Number 3
Showcase your commercial awareness by discussing any innovative ideas you've implemented in past roles that have led to increased sales or improved customer experiences. This will demonstrate your results-driven mindset.
✨Tip Number 4
Be ready to discuss your flexibility and willingness to work weekends and bank holidays. Since the role requires adaptability, sharing your previous experiences in fast-paced environments can set you apart from other candidates.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your achievements in sales and customer service to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to delivering exceptional customer service. Mention specific examples of how you've inspired teams or achieved targets in previous roles.
Highlight Flexibility: Since the role requires flexibility to work weekends and bank holidays, mention your availability clearly in your application. This shows you're ready to meet the demands of the position.
Showcase Your Values: The British Heart Foundation values inclusivity and community impact. Reflect these values in your application by discussing any relevant experiences or initiatives you've been part of that align with their mission.
How to prepare for a job interview at British Heart Foundation
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to demonstrate your ability to deliver exceptional customer service. Prepare examples from your past experiences where you went above and beyond for customers, and be ready to discuss how you would inspire your team to do the same.
✨Highlight Your Supervisory Experience
Make sure to emphasise any supervisory roles you've held in the past. Discuss how you managed teams, resolved conflicts, and contributed to a positive work environment. This will show that you're capable of stepping up in the Store Manager's absence.
✨Be Ready to Discuss Sales Strategies
Since the role involves maximising sales through various channels, come prepared with ideas on how to achieve this. Think about both physical and digital strategies you've used before, and be ready to share how you can apply them in this new role.
✨Demonstrate Your Flexibility and Commitment
Given the fast-paced nature of the store and the requirement to work weekends and bank holidays, it's important to convey your flexibility. Share examples of how you've adapted to changing schedules or demands in previous jobs to show that you're committed to the role.
