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- Tasks: Support the Store Manager in daily operations and inspire staff for excellent customer service.
- Company: Join the British Heart Foundation, a leader in funding life-saving research and reducing waste.
- Benefits: Enjoy 38 days annual leave, staff discounts, and holistic support for your well-being.
- Why this job: Be part of a fast-paced team making a real impact in your community and environment.
- Qualifications: Experience in customer service and supervisory roles is essential; passion for retail is a must.
- Other info: Flexibility to work weekends and bank holidays is required; apply early as positions may close quickly.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for an opportunity to progress in store management? We’re looking for an Assistant Store Manager to join our home & fashion store team in Straiton (Straiton Retail Park, Straiton, EH20 9PW), so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring the highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries, and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer-facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results-driven but with a recognition of right result, right way.
At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewelry, and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a significant environmental impact by preventing around 70,000 tonnes of unwanted items from going to landfill every year. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions.
We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity, and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc.)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
To apply, please follow these simple steps: Click the “Apply” button below. You’ll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV, and upload your employment history.
DBS Check: Any offer of employment is subject to a satisfactory DBS check. Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process. Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early. Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to funding life-saving research and community engagement will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond in previous roles. Highlighting specific instances where you improved customer satisfaction can set you apart from other candidates.
✨Tip Number 3
Emphasise your leadership experience, especially in a retail environment. Be ready to discuss how you've motivated teams, handled conflicts, or implemented new ideas that led to increased sales or improved team dynamics.
✨Tip Number 4
Prepare to discuss your flexibility and ability to work in a fast-paced environment. Since the role requires weekend and bank holiday shifts, demonstrating your willingness to adapt and manage time effectively will be crucial.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your achievements in delivering exceptional customer service and meeting sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your commitment to achieving high standards. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles.
Showcase Your Flexibility: Since the role requires flexibility to work weekends and bank holidays, mention your availability clearly. Highlight any past experiences where you successfully managed a demanding schedule.
Research the Company: Familiarise yourself with the British Heart Foundation's mission and values. Incorporate this knowledge into your application to demonstrate your alignment with their goals and your enthusiasm for contributing to their cause.
How to prepare for a job interview at British Heart Foundation
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, you'll need to demonstrate your passion for delivering exceptional customer service. Prepare examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Highlight Your Supervisory Experience
Make sure to discuss your supervisory experience during the interview. Share specific instances where you successfully led a team, resolved conflicts, or motivated staff to achieve targets.
✨Demonstrate Flexibility and Adaptability
Given the fast-paced nature of the store, it's important to show that you're flexible and can adapt to changing situations. Be ready to discuss how you've managed busy periods or unexpected challenges in past roles.
✨Emphasise Your Commercial Awareness
The role requires a commercially driven mindset. Prepare to talk about how you've contributed to sales growth in previous positions, whether through visual merchandising, promotions, or innovative ideas that boosted performance.