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- Tasks: Support the Store Manager in daily operations and lead the team in their absence.
- Company: Join the British Heart Foundation, a charity making a huge impact on health and the environment.
- Benefits: Enjoy 38 days annual leave, early wage access, and discounts on gym memberships and retailers.
- Why this job: Be part of a mission-driven team that funds lifesaving research and promotes sustainability.
- Qualifications: Experience in customer service and supervisory roles, with a passion for retail excellence.
- Other info: Flexible working required, including weekends and bank holidays; physically demanding yet rewarding work.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for an opportunity to progress in store management? We are looking for an Assistant Store Manager to join our fashion store team in Lytham so we could be the perfect match!
What does this role involve:
- Supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.
- Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values.
- Ensuring the highest standard of customer service.
- Achieving targets.
- Maintaining a high standard of visual merchandising.
- Maximising sales through physical and digital channels.
- Supporting with the recruitment and development of volunteers.
- Achieving expectations within campaign activities.
- Working with the manager to generate stock.
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer-facing role.
- Supervisory experience.
- Commercially driven to encourage new ideas.
- Inclusive approach to developing teams.
- Passion for delivering exceptional customer service and achieving the highest retail standards.
- Results driven but with a recognition of right result, right way.
Whats important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave).
- Wagestream - claim early access to your wages as you earn them.
- Holistic support leave of up to 10 additional days off each year.
- Enhanced family policies (maternity, paternity and adoption leave).
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Discounts on gym memberships.
- Discounts with a wide range of retailers.
Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to funding life-saving research and community engagement will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to inspire and support staff will resonate well with the hiring team.
✨Tip Number 3
Be ready to discuss your experience with visual merchandising and sales strategies. Think of specific instances where you've maximised sales or improved customer experiences, as this is crucial for the Assistant Store Manager role.
✨Tip Number 4
Demonstrate your flexibility and willingness to work in a fast-paced environment. Share examples of how you've adapted to changing circumstances or handled physically demanding tasks, as this will show you're a great fit for the store's dynamic atmosphere.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Store Manager position. Tailor your application to highlight relevant experience in customer service and supervisory roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in customer-facing roles and any supervisory experience you have. Use specific examples to demonstrate how you've achieved targets and delivered exceptional customer service.
Show Your Passion: Express your passion for retail and community engagement in your application. Mention any previous work that aligns with the values of the British Heart Foundation, such as supporting charitable causes or working in fast-paced environments.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at British Heart Foundation
✨Show Your Customer Service Passion
As an Assistant Store Manager, your role revolves around delivering exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the values of the British Heart Foundation.
✨Highlight Your Supervisory Experience
Since you'll be supporting the Store Manager and leading a team, it's crucial to discuss your supervisory experience. Talk about how you've motivated and developed team members in the past, and be ready to provide examples of successful team outcomes.
✨Demonstrate Commercial Awareness
The role requires a commercially driven mindset. Research the latest trends in retail and be ready to discuss how you can contribute new ideas to maximise sales through both physical and digital channels. Showing that you understand the business side of retail will set you apart.
✨Emphasise Flexibility and Team Spirit
Given the fast-paced nature of the store and the requirement to work weekends and bank holidays, highlight your flexibility and willingness to adapt. Share experiences where you've worked collaboratively with a team to achieve common goals, especially in challenging situations.
