At a Glance
- Tasks: Support the Store Manager and inspire staff to deliver an amazing customer experience.
- Company: Join a mission-driven store that funds life-saving research.
- Benefits: Enjoy 38 days annual leave, early wage access, and great discounts.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a real difference while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in customer service and a passion for teamwork and retail excellence.
The predicted salary is between 30000 - 40000 £ per year.
As an Assistant Store Manager, you support the Store Manager with the day‑to‑day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values. Our stores are fast‑paced and trade 7 days a week, requiring flexibility to work weekends and bank holidays on a rota basis. The role can be physically demanding but rewarding, as you help fund life‑saving research.
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Requirements
- Experience in a customer facing role
- Supervision experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way
Benefits
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream – claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Compliance & Information
- DBS Check: Any offer of employment is subject to a satisfactory DBS check.
- Inclusivity Matters: We’re committed to fairness and consistency. We use anonymous CV software during the application process.
- Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
- Sponsorship: We are unlikely to be able to sponsor applicants for this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
- Candidate must be fully flexible to work 9am to 5pm, 5 days a week including Weekends and Bank Holidays.
Assistant Store Manager employer: British Heart Foundation
As an Assistant Store Manager, you will thrive in a dynamic and supportive environment that prioritises employee well-being and development. With generous benefits such as 38 days of annual leave, early access to wages, and a strong commitment to inclusivity, our company fosters a culture where your contributions are valued and rewarded. Join us in making a meaningful impact while enjoying a fulfilling career in retail that supports life-saving research.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers and staff. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on your customer service experience and how you've inspired teams in the past – this is key for an Assistant Store Manager role.
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, especially in retail where customer interaction is crucial. Show them you can represent their brand well!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for retail and how you can inspire and support our team. Be sure to mention your flexibility and commitment to delivering exceptional customer service.
Showcase Your Achievements:When detailing your past experiences, focus on specific achievements. Did you exceed sales targets or improve customer satisfaction? We love numbers and results, so make them stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at British Heart Foundation
✨Know the Store Inside Out
Before your interview, make sure you familiarise yourself with the store's values, products, and customer service standards. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll be supporting and inspiring a team. Be ready to share examples of how you've successfully led a team or handled challenging situations in previous roles. Highlight your ability to motivate others!
✨Demonstrate Your Customer Service Passion
Prepare to discuss your approach to delivering exceptional customer service. Think of specific instances where you went above and beyond for a customer, as this aligns perfectly with the role's requirements.
✨Be Ready for Flexibility Questions
Since the role requires working weekends and bank holidays, be prepared to discuss your availability. Show that you're flexible and willing to adapt to the store's needs, which is crucial in a fast-paced environment.
