At a Glance
- Tasks: Support the Store Manager and inspire staff to deliver excellent customer service.
- Company: Fashion store in Colwyn Bay with a commitment to inclusivity and support.
- Benefits: 38 days annual leave, early wage access, health cash plan, and 25% staff discount.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in a fast-paced retail environment.
- Qualifications: Experience in customer-facing roles; supervisory experience is a plus.
The predicted salary is between 25000 - 30000 € per year.
Job Summary: Assistant Store Manager – fashion store, Colwyn Bay.
Key Responsibilities:
- Support the Store Manager with day‑to‑day running of the store and take full responsibility in their absence.
- Inspire and support staff and volunteers to deliver an excellent customer journey that reflects the organisation’s values.
- Ensure highest standard of customer service.
- Achieve sales targets.
- Maintain a high standard of visual merchandising.
- Maximise sales through physical and digital channels.
- Support recruitment and development of volunteers.
- Meet expectations within campaign activities.
- Work with the manager to generate stock.
- Adapt to a fast‑paced, 7‑day‑a‑week trading environment requiring flexibility with weekends and bank holidays on a rota basis.
- Manage physical demands of transport, sorting, and storage of collections, deliveries and donations.
- Promote the organisation’s vision by contributing to life‑saving research funding.
Requirements:
- Experience in a customer‑facing role.
- Supervisory experience desirable.
- Commercially driven with a capacity to encourage new ideas.
- Inclusive approach to developing teams.
- Passion for delivering exceptional customer service and achieving the highest retail standards.
- Results‑driven with recognition of the right result, right way.
- Fully flexible to work weekends, bank holidays on a rota basis.
Benefits:
- 38 days annual leave (plus the option to buy and sell leave).
- Wagestream – claim early access to wages as you earn them.
- Holistic support – leave of up to 10 additional days off each year.
- Enhanced family policies (maternity, paternity and adoption leave).
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Discounts on gym memberships.
- Discounts with a wide range of retailers.
Employer Commitment:
We are committed to fostering a workplace where everyone feels valued and supported, embracing different perspectives and backgrounds to make a real difference together. We are committed to fairness and consistency, using anonymous CV software during the application process and offering adjustments to the recruitment process if required.
Assistant Store Manager employer: British Heart Foundation
As an Assistant Store Manager at our fashion store in Colwyn Bay, you will be part of a dynamic team that prioritises exceptional customer service and employee development. We offer a supportive work culture with extensive benefits, including 38 days of annual leave, flexible working arrangements, and access to holistic health support, ensuring that our employees thrive both personally and professionally. Join us in making a meaningful impact while enjoying a rewarding career in a vibrant retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for an Assistant Store Manager role, like how you'd handle customer complaints or motivate your team. The more you rehearse, the more confident you'll feel!
✨Tip Number 3
Dress to impress! Since it's a fashion store, make sure your outfit reflects your style while being professional. Show them you understand the brand and can represent it well, even before you say a word.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight any customer-facing roles and supervisory experience you've had, as these are key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional customer service and how you can inspire and support our team. Keep it engaging and relevant to the job description.
Showcase Your Flexibility:Since this role requires flexibility with weekends and bank holidays, make sure to mention your availability clearly. We want to know you're ready to adapt to our fast-paced environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at British Heart Foundation
✨Know the Store Inside Out
Before your interview, make sure you familiarise yourself with the store's products, values, and customer service approach. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the team.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire and support staff. Prepare examples from your past experiences where you've successfully led a team or improved customer service. This will demonstrate your capability to take charge when the Store Manager is absent.
✨Emphasise Customer Service Excellence
Be ready to discuss your passion for delivering exceptional customer service. Think of specific instances where you went above and beyond for a customer, as this aligns perfectly with the organisation’s values and expectations.
✨Flexibility is Key
Since the role requires working weekends and bank holidays, be prepared to discuss your availability. Highlight your adaptability and willingness to work in a fast-paced environment, which is crucial for success in this position.
