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- Tasks: Support the Store Manager in daily operations and lead the team in their absence.
- Company: Join the British Heart Foundation, a leader in funding life-saving research and reducing waste.
- Benefits: Enjoy 38 days annual leave, flexible working, and discounts on gym memberships and retail.
- Why this job: Be part of a mission-driven team making a real impact in your community and environment.
- Qualifications: Experience in customer service and supervisory roles; passion for exceptional service is essential.
- Other info: Flexible hours required, including weekends and bank holidays; physically demanding but rewarding work.
The predicted salary is between 24000 - 36000 £ per year.
Are you looking for an opportunity to progress in store management? We are looking for an Assistant Store Manager to join our fashion store team in Taunton. This role involves supporting the Store Manager with the day-to-day running of the store and taking full responsibility in their absence.
As an Assistant Store Manager, you will contribute towards the success of your store by:
- Ensuring the highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer-facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way
At the British Heart Foundation (BHF), we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year.
We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF? We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream - claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to funding life-saving research and community engagement will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your supervisory experience by preparing examples of how you've successfully led a team in a retail environment. Highlight specific instances where you inspired staff or improved customer service, as this will resonate well with the hiring managers.
✨Tip Number 3
Be ready to discuss your approach to visual merchandising and how it can drive sales. Think about past experiences where your ideas have positively impacted store presentation and customer engagement, as this is crucial for the Assistant Store Manager role.
✨Tip Number 4
Prepare to demonstrate your flexibility and willingness to work weekends and bank holidays. This is essential for the fast-paced environment of the store, so having a positive attitude towards this aspect will make you a more attractive candidate.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and supervisory positions. Emphasise any achievements related to sales targets, customer service excellence, and team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the British Heart Foundation's mission. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles.
Highlight Flexibility: Since the role requires flexibility to work weekends and bank holidays, mention your availability clearly in your application. This shows you understand the demands of the position and are willing to meet them.
Showcase Your Values: Align your application with the values of the British Heart Foundation. Discuss your commitment to inclusivity, community engagement, and environmental sustainability, as these are key aspects of their mission.
How to prepare for a job interview at British Heart Foundation
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, as this aligns with the values of the British Heart Foundation.
✨Demonstrate Leadership Skills
As an Assistant Store Manager, you'll be supporting the Store Manager and leading the team in their absence. Prepare to discuss your supervisory experience and how you've inspired or developed team members in previous roles.
✨Highlight Your Commercial Awareness
The role requires a commercially driven mindset. Be ready to talk about how you've contributed to achieving sales targets or implemented new ideas that boosted sales in your previous positions. This will show that you understand the importance of maximising sales through both physical and digital channels.
✨Emphasise Flexibility and Teamwork
Given the fast-paced nature of the store and the requirement to work weekends and bank holidays, it's crucial to demonstrate your flexibility. Discuss your ability to work collaboratively within a team and how you handle physically demanding tasks, as this will resonate well with the store's operational needs.
