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For Companies At a Glance
- Tasks: Support the Store Manager in daily operations and lead the team in their absence.
- Company: Join the British Heart Foundation, dedicated to funding life-saving research and promoting healthier hearts.
- Benefits: Enjoy 38 days annual leave, early wage access, and discounts on gym memberships and retail.
- Why this job: Be part of a fast-paced environment that makes a real impact on communities and the planet.
- Qualifications: Experience in customer service and supervisory roles, with a passion for exceptional service.
- Other info: Flexible working required, including weekends and bank holidays; physically demanding yet rewarding work.
The predicted salary is between 24000 - 36000 £ per year.
The opportunity
Are you looking for an opportunity to progress in store management?
We’re looking for an Assistant Store Manager to join our fashion store team in Bowness (LA23 3BX) so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.
Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.
Due to the volume of donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
What’s important to us? At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Our vision is a world where everyone has a healthier heart for longer. We\’ll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
Ready to apply? To apply, please follow these simple steps:
What do I need to know?
DBS Check: Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to funding research and community engagement will help you align your answers during interviews and demonstrate your passion for their cause.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight any experience you have in training or mentoring staff, as this is crucial for an Assistant Store Manager position.
✨Tip Number 3
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond to ensure a positive customer experience, as this role heavily focuses on delivering exceptional service.
✨Tip Number 4
Prepare to talk about your commercial awareness. Research current retail trends and be ready to suggest innovative ideas that could help maximise sales in the store, both physically and digitally.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Assistant Store Manager position. Tailor your application to highlight relevant experience in customer service and supervisory roles.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in retail management, customer service, and team development. Use bullet points for clarity and focus on achievements that demonstrate your ability to meet targets and deliver exceptional service.
Write a Strong Cover Letter: In your cover letter, express your passion for retail and your commitment to delivering excellent customer service. Mention specific examples of how you've inspired teams or improved sales in previous roles, aligning with the values of the British Heart Foundation.
Highlight Flexibility and Teamwork: Emphasise your ability to work flexible hours, including weekends and bank holidays, as required by the role. Showcase your teamwork skills and how you can contribute to a positive store environment, supporting both staff and volunteers.
How to prepare for a job interview at British Heart Foundation
✨Show Your Customer Service Passion
As an Assistant Store Manager, your role revolves around delivering exceptional customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to the values of the British Heart Foundation.
✨Highlight Your Supervisory Experience
Since you'll be supporting the Store Manager and leading a team, it's crucial to discuss your supervisory experience. Talk about how you've motivated and developed team members in the past, and how you plan to inspire staff and volunteers in this new role.
✨Demonstrate Commercial Awareness
The role requires a commercially driven mindset. Prepare to discuss how you've achieved sales targets or contributed to revenue growth in previous positions. Show that you understand the importance of maximising sales through both physical and digital channels.
✨Emphasise Flexibility and Teamwork
Given the fast-paced nature of the store and the need for weekend work, highlight your flexibility and ability to work as part of a team. Share experiences where you've adapted to changing circumstances or collaborated effectively with colleagues to achieve common goals.
