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- Tasks: Support the Store Manager in daily operations and lead the team in their absence.
- Company: Join the British Heart Foundation, a leader in funding life-saving research and promoting healthier hearts.
- Benefits: Enjoy 38 days annual leave, flexible working, and discounts on gym memberships and retail.
- Why this job: Make a real impact while developing your career in a supportive and inclusive environment.
- Qualifications: Experience in customer service and supervisory roles is essential; passion for retail is a must.
- Other info: Flexibility to work weekends and bank holidays is required; this role can be physically demanding.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are youlooking for an opportunity to progress in store management?Werelooking for anAssistantStore Manager to joinourfashionstore team in Teddington (TW11 8QZ)s o wecould be the perfect match!What does thisroleinvolve:As an Assistant Store Manager, yousupport the Store Managerwiththeday to day running of the storeand take full responsibility in theirabsence. Please note that flexibility to work different shift patterns is essential for this role.Inspiringand supportingstaff andvolunteers to deliveranexcellent customerjourneythat reflectour values, ourAssistant Store Managers?contribute towards the success of their stores by:Ensuring highest standard of customer serviceAchieving targetsMaintaining a high standard of visual merchandisingMaximising salesthrough physical and digital channelsSupportingwith the recruitment and development of volunteersAchieving expectations within campaign activitiesWorking with the manager to generate stockOur stores are fast-paced and trade 7 days a weekwhich means we require flexibility from our store teams towork weekends and bank holidays on a rota basis.Due to the volume ofdonations, it can be physically demanding at times, yet mostrewarding as you play a part in helping to fundlife-savingresearch.What are we looking for:Experience in a customer facing roleS upervisoryexperienceCommercially driven to encouragenew ideasInclusive approach to developing teamsPassion for delivering exceptional customer service andachieving the highest retail standardsResults driven but with a recognition of right result, right way.Whatsimportant to us?At the British Heart Foundation (BHF) we offera huge rangeof new and used quality furniture, clothing, jewellery and more, available in store and online.Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK.
With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.Our Equality,Diversityand Inclusion (EDI) Strategy,?Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.Why join the BHF?We have a strong culture of internal progression and will actively support you to develop your career.Our generous staff benefits include:38 days annual leave?(plus theoptionto buy and sell leave)Wagestream – claim early access to your wages as you earn themHolistic support leave of up to 10 additionaldays off each yearEnhanced family policies (maternity, paternityand adoption leave25% staff discountHealth cash plan (Dental, Optical, Therapies, etc)Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)Pension with employer contribution of up to 10%Cycle to work schemeDiscounts on gym membershipsDiscounts with a wide range of retailersTPBN1_UKTJ
Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to community engagement and environmental impact will help you align your answers during interviews, showcasing your passion for their cause.
✨Tip Number 2
Highlight your experience in customer service and team management. Be ready to share specific examples of how you've inspired and supported teams in previous roles, as this is crucial for the Assistant Store Manager position.
✨Tip Number 3
Demonstrate your flexibility and adaptability. Since the role requires working various shifts, including weekends and bank holidays, be prepared to discuss your availability and willingness to meet these demands.
✨Tip Number 4
Research current trends in retail and visual merchandising. Being knowledgeable about effective sales strategies and customer engagement techniques will set you apart as a commercially driven candidate.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your ability to inspire and support teams, as well as your passion for delivering exceptional customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the British Heart Foundation's mission. Mention specific examples of how you've achieved targets or improved customer experiences in previous roles.
Showcase Flexibility: Since the role requires flexibility with shift patterns, mention your availability and willingness to work weekends and bank holidays. This shows that you understand the demands of the position.
Highlight Results-Driven Achievements: Include quantifiable achievements in your application, such as sales targets met or exceeded, successful campaigns you’ve led, or improvements in customer satisfaction scores. This will demonstrate your results-driven approach.
How to prepare for a job interview at British Heart Foundation
✨Show Your Customer Service Passion
As an Assistant Store Manager, your ability to deliver exceptional customer service is crucial. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your supervisory experience by discussing how you've inspired and supported team members in the past. Think of instances where you successfully motivated a team or resolved conflicts.
✨Understand the Brand Values
Familiarise yourself with the British Heart Foundation's mission and values. During the interview, express how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Flexibility Questions
Given the need for flexibility in working hours, be ready to discuss your availability and willingness to work weekends and bank holidays. This shows your commitment to the role and the team.