Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Store Manager in daily operations and inspire staff for excellent customer service.
- Company: Join the British Heart Foundation, making a real impact in your community.
- Benefits: Enjoy 38 days annual leave, early wage access, and generous discounts.
- Why this job: Be part of a mission to fund life-saving research while developing your career.
- Qualifications: Experience in customer service and a passion for retail excellence.
- Other info: Flexible hours, dynamic environment, and strong internal progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Are you looking for an opportunity to progress in store management?
We're looking for an Assistant Store Manager to join our home store team in Sheffield (S20 7PN) so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence.
Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
Ensuring highest standard of customer service
Achieving targets
Maintaining a high standard of visual merchandising
Maximising sales through physical and digital channels
Supporting with the recruitment and development of volunteers
Achieving expectations within campaign activities
Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis.
Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
Experience in a customer facing role
Supervisory experience
Commercially driven to encourage new ideas
Inclusive approach to developing teams
Passion for delivering exceptional customer service and achieving the highest retail standards
Results driven but with a recognition of right result, right way.
What's important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.
Our vision is a world where everyone has a healthier heart for longer. We'll get there by funding cutting-edge research and innovation, which hold the keys to saving and improving more lives.
In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career.
Our generous staff benefits include:
38 days annual leave (plus the option to buy and sell leave)
Wagestream – claim early access to your wages as you earn them
Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discounts on gym memberships
Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps:
Click the "Apply" button below.
You'll be seamlessly redirected to the BHF Careers page.
Complete the application form, submit your CV and upload your employment history.
What do I need to know?
DBS Check: Any offer of employment is subject to a satisfactory DBS check
Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early
Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Agency employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Agency
✨Tip Number 1
Get to know the company inside out! Research the British Heart Foundation's values and mission. When you walk into that interview, show us how your passion aligns with our vision for a healthier heart.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate your experience in customer service and team management confidently.
✨Tip Number 3
Show us your flexibility! Since our stores trade 7 days a week, be ready to discuss your availability during the interview. Highlight any past experiences where you adapted to changing schedules.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the BHF team!
We think you need these skills to ace Agency
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Show Your Passion: In your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see that you’re genuinely excited about contributing to our mission at the British Heart Foundation.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforwardness, so make it easy for us to see why you’d be a great fit for the team.
Apply Early: Don’t wait until the last minute to submit your application! We review applications as they come in, so getting yours in early could give you an edge. Head over to our website and apply today!
How to prepare for a job interview at British Heart Foundation
✨Know the Company Inside Out
Before your interview, take some time to research the British Heart Foundation. Understand their mission, values, and the impact they have on the community. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you inspired your team to do the same, as this aligns with the BHF's commitment to delivering an excellent customer journey.
✨Demonstrate Leadership Qualities
Since you'll be supporting the Store Manager, it's important to showcase your supervisory experience. Think of specific instances where you led a team or managed a project. Be ready to discuss how you motivate others and handle challenges, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle fast-paced environments. Practice responses to questions like how you would manage a busy day in-store or resolve a conflict among team members. This will help you feel more confident during the interview.