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For Companies At a Glance
- Tasks: Engage customers through calls, providing expert advice on medical devices and enhancing their experience.
- Company: Join the British Heart Foundation, a leading charity making a difference in healthcare.
- Benefits: Flexible part-time hours, hybrid working, and a chance to grow your career in a rewarding environment.
- Why this job: Make a real impact by helping customers choose life-saving medical devices while developing your sales skills.
- Qualifications: Experience in customer sales, excellent communication skills, and a passion for customer service.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
Job Description
Do you have experience of sales in an outbound and inbound calling in a customer service environment? Are you passionate about delivering exceptional customer service? Would you like to help us drive increased revenue for our cause?
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We’re currently looking for a part-time Medical Sales professional (21 hours per week) to join our team. This role will support the sales and stewardship of defibrillators and other medical devices.
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Here are the skills and attributes we are looking for:Â
- Experience of inbound and outbound calling in a customer sales environment with an objective of relationship building, enhancing customer experience, and increasing revenueÂ
- Passion for delivering world-class customer service
- Excellent customer service skills, with energy and empathy by telephone and in writing
- Excellent attention to detail
- Excellent administrative and time management skills to deliver results on time and within target
- High standard of written and spoken English
- Good standard of IT skills and computer literacy specifically relating to Microsoft Office packages, database/CRM systems and the recording/inputting of data, able to demonstrate accurate data entry and recording skills in a timely manner
What is the role?
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As a member of our Customer Engagement team, you’ll deliver an exceptional level of customer service for all British Heart Foundation (BHF) customers, and drive an increase in revenue, through inbound and outbound stewardship activity.Â
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You will provide a single point of contact for defibrillator and medical sales, providing advice to both B2B and B2C customers when deciding which device or devices to purchase.
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You will improve and develop customer experience by engaging all customers through our stewardship activity, sales activity, and relationship management. You will manage these relationships and will work towards financial and customer satisfaction targets for stewardship.
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Why Join Us?
Want to see what makes this team so special? Watch our video to hear directly from our CSC colleagues and discover why this is such a rewarding place to grow your career: Customer Service Centre video link.
Working Arrangements
- This part time role 21 hour per week. Ideally working Wed and Friday and one other day to be negotiated.Â
- Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday,
- Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.
Interview Process
Our interview process involves two stages:
- Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.
- Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.
Start Date & Induction:
All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.
Customer Sales Advisor - Medical Devices (Part time) employer: British Heart Foundation Retail
Contact Detail:
British Heart Foundation Retail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Medical Devices (Part time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the British Heart Foundation and their mission. This will help you connect with the role and show your passion for their cause during your conversation.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on showcasing your customer service skills and how you can enhance the customer experience, as this is key for the Customer Sales Advisor role.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples from your past sales experiences where you built relationships and increased revenue. This will demonstrate your ability to deliver results and fit into the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Customer Sales Advisor - Medical Devices (Part time)
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight your experience in inbound and outbound calling. We want to see how you've built relationships and enhanced customer experiences in your previous roles. Use specific examples to demonstrate your sales prowess!
Customer Service is Key: We’re all about delivering exceptional customer service, so let that passion shine through in your application. Share stories that showcase your energy and empathy when dealing with customers, both over the phone and in writing.
Attention to Detail Matters: Since we value accuracy, pay close attention to your application’s details. Make sure your written English is top-notch and that you’ve double-checked for any typos or errors. This reflects your commitment to quality!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at British Heart Foundation Retail
✨Know Your Products Inside Out
Make sure you have a solid understanding of the medical devices you'll be discussing, especially defibrillators. Research their features, benefits, and how they can help customers. This knowledge will not only boost your confidence but also impress the interviewers with your commitment to delivering exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you built relationships or resolved issues effectively. This will demonstrate your passion for providing world-class customer service, which is crucial for this role.
✨Practice Your Communication Style
Since this role involves both inbound and outbound calls, practice speaking clearly and empathetically. You might want to do mock interviews with friends or family, focusing on how you convey information and engage with customers. Remember, energy and empathy are key!
✨Be Ready for the Video Interview
For the initial one-way video interview, ensure you're in a quiet space with good lighting. Dress professionally and speak clearly. Take your time to think about your answers, and don’t forget to let your personality shine through. This is your chance to showcase who you are beyond just your skills.