At a Glance
- Tasks: Lead customer insight initiatives and turn data into impactful business decisions.
- Company: Join a global leader in sustainable construction with a focus on innovation.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Inclusive workplace that values diversity and encourages unique perspectives.
- Why this job: Shape strategic decisions and make a real difference in a dynamic environment.
- Qualifications: Experience in customer research and strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
At Saint-Gobain Interior Solutions UK & Ireland, we are looking for a Research & Insight Manager to join our Customer Experience function to help shape strategic decision-making through customer insight and evidence-led thinking. This is a newly created role with real visibility and influence across the business. You’ll become the driving force behind our customer insight capability — owning our Voice of the Customer programme, leading research initiatives, and helping stakeholders turn complex data into meaningful commercial actions. Working closely with transformation, commercial and operational teams, you’ll play a key role in supporting our Lead & Grow strategy through insight-led decision making.
Saint Gobain UK & Ireland is a worldwide leader in light and sustainable construction. Interior Solutions brings together some of the UK’s best-known interior building solution brands, delivering innovative products and systems that improve wellbeing, performance and sustainability in the built environment. This role is based at our Head Office in East Leake with the option to work hybrid.
What we’re looking for:
- Experience designing and delivering customer research programmes, either agency-side or client-side
- Strong survey design and customer feedback management experience, ideally using tools such as Medallia or similar platforms
- Excellent analytical skills with the ability to combine multiple qualitative and quantitative data sources into clear commercial insights
- Confident stakeholder management skills with the ability to influence and challenge objectively using evidence and insight
- Knowledge of GDPR, research ethics and data governance, alongside experience using reporting and visualisation tools such as Power BI
What you will be doing:
- Leading and evolving our Voice of the Customer programme and annual research roadmap
- Managing external research agencies and delivering ad-hoc surveys aligned to critical business priorities
- Analysing customer feedback, CRM data and operational trends to identify actionable themes and growth opportunities
- Creating insight dashboards, presentations and reporting that help leaders make informed commercial decisions
- Partnering with teams across the business to connect customer insight with transformation activity, operational improvement and strategic growth initiatives
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of “Making the World a Better Home”. We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we’re always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role. Whilst we can’t promise to meet every request when we’re recruiting, we do promise to listen.
Research & Insights Manager employer: British Gypsum
At Saint-Gobain Interior Solutions UK & Ireland, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our comprehensive training programmes and the opportunity to influence strategic decision-making in a newly created role. Located in East Leake, with hybrid working options, we embrace diversity and flexibility, ensuring that every team member feels valued and empowered to contribute to our mission of making the world a better home.
StudySmarter Expert Advice🤫
We think this is how you could land Research & Insights Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Research & Insights Manager. Confidence is key, so own your story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining us.
We think you need these skills to ace Research & Insights Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer research programmes. We want to see how your skills align with the role of Research & Insights Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Analytical Skills:Since this role requires excellent analytical skills, be sure to include examples of how you've combined qualitative and quantitative data to drive insights. We love seeing how you’ve turned complex data into actionable strategies!
Highlight Stakeholder Management:This position involves a lot of collaboration, so make sure to mention your experience in managing stakeholders. We’re looking for evidence of how you’ve influenced decisions using insights, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Saint-Gobain!
How to prepare for a job interview at British Gypsum
✨Know Your Research Inside Out
Before the interview, dive deep into the research methodologies and tools mentioned in the job description, like Medallia and Power BI. Be ready to discuss your past experiences with these tools and how they helped you derive actionable insights.
✨Showcase Your Analytical Skills
Prepare examples that highlight your ability to combine qualitative and quantitative data into clear insights. Think of specific projects where your analysis led to significant business decisions or improvements, and be ready to share those stories.
✨Engage with Stakeholders
Since stakeholder management is key for this role, come prepared with examples of how you've influenced decision-making in the past. Discuss how you’ve navigated challenging conversations and used evidence to support your points.
✨Understand the Company Culture
Familiarise yourself with Saint-Gobain's values and their commitment to sustainability and inclusivity. During the interview, express how your personal values align with theirs and how you can contribute to their mission of 'Making the World a Better Home'.
