At a Glance
- Tasks: Lead customer research initiatives and turn data into actionable insights.
- Company: Join a global leader in sustainable construction with a focus on innovation.
- Benefits: Flexible hybrid working, competitive salary, and opportunities for personal growth.
- Other info: Inclusive workplace that values diversity and encourages new ideas.
- Why this job: Make a real impact by shaping strategic decisions through customer insights.
- Qualifications: Experience in customer research and strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
At Saint-Gobain Interior Solutions UK & Ireland, we are looking for a Research & Insight Manager to join our Customer Experience function to help shape strategic decision-making through customer insight and evidence-led thinking. This is a newly created role with real visibility and influence across the business. You'll become the driving force behind our customer insight capability - owning our Voice of the Customer programme, leading research initiatives, and helping stakeholders turn complex data into meaningful commercial actions. Working closely with transformation, commercial and operational teams, you'll play a key role in supporting our Lead & Grow strategy through insight-led decision making.
This role is based at our Head Office in East Leake with the option to work hybrid.
What we’re looking for:
- Experience designing and delivering customer research programmes, either agency-side or client-side
- Strong survey design and customer feedback management experience, ideally using tools such as Medallia or similar platforms
- Excellent analytical skills with the ability to combine multiple qualitative and quantitative data sources into clear commercial insights
- Confident stakeholder management skills with the ability to influence and challenge objectively using evidence and insight
- Knowledge of GDPR, research ethics and data governance, alongside experience using reporting and visualisation tools such as Power BI
What you will be doing:
- Leading and evolving our Voice of the Customer programme and annual research roadmap
- Managing external research agencies and delivering ad-hoc surveys aligned to critical business priorities
- Analysing customer feedback, CRM data and operational trends to identify actionable themes and growth opportunities
- Creating insight dashboards, presentations and reporting that help leaders make informed commercial decisions
- Partnering with teams across the business to connect customer insight with transformation activity, operational improvement and strategic growth initiatives
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home". We play a part in improving daily life through high-performance solutions. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We’ll happily discuss any need you might have for this role.
Research & Insights Manager in Loughborough employer: British Gypsum
At Saint-Gobain Interior Solutions UK & Ireland, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through our comprehensive training programmes and the opportunity to influence strategic decision-making in a newly created role. Located in East Leake, with hybrid working options, we promote a diverse and inclusive environment where every voice is valued, making it a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Research & Insights Manager in Loughborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with customer research and insights clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Saint-Gobain and contributing to our mission.
We think you need these skills to ace Research & Insights Manager in Loughborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer research programmes. We want to see how your skills align with the role of Research & Insights Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Analytical Skills:Since this role involves turning complex data into actionable insights, be sure to include examples of how you've done this in the past. We love seeing candidates who can demonstrate their analytical prowess and how it led to real business outcomes.
Highlight Stakeholder Management Experience:This position requires confident stakeholder management skills, so share any experiences where you’ve influenced decisions or collaborated with different teams. We’re looking for evidence that you can effectively communicate insights to various stakeholders.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Saint-Gobain!
How to prepare for a job interview at British Gypsum
✨Know Your Customer Insight Tools
Familiarise yourself with tools like Medallia or similar platforms before the interview. Be ready to discuss your experience with survey design and customer feedback management, as this role heavily relies on these skills.
✨Showcase Your Analytical Skills
Prepare examples of how you've combined qualitative and quantitative data to derive actionable insights. Think about specific projects where your analytical skills made a significant impact on decision-making.
✨Master Stakeholder Management
Be prepared to talk about your experience in managing stakeholders. Highlight instances where you influenced decisions using evidence and insight, as this will be crucial for the role.
✨Understand GDPR and Data Governance
Brush up on your knowledge of GDPR, research ethics, and data governance. Being able to discuss these topics confidently will show that you understand the importance of compliance in research initiatives.
