At a Glance
- Tasks: Lead customer insight initiatives and turn data into impactful decisions.
- Company: Join a global leader in sustainable construction with a focus on innovation.
- Benefits: Flexible working options, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative team atmosphere with a commitment to diversity and inclusion.
- Why this job: Shape strategic decisions and make a real difference in a dynamic environment.
- Qualifications: Experience in customer research and strong analytical skills required.
The predicted salary is between 45000 - 55000 € per year.
At Saint-Gobain Interior Solutions UK & Ireland, we are looking for a Research & Insight Manager to join our Customer Experience function to help shape strategic decision-making through customer insight and evidence-led thinking. This is a newly created role with real visibility and influence across the business. You'll become the driving force behind our customer insight capability — owning our Voice of the Customer programme, leading research initiatives, and helping stakeholders turn complex data into meaningful commercial actions. Working closely with transformation, commercial and operational teams, you'll play a key role in supporting our Lead & Grow strategy through insight-led decision making.
Saint Gobain UK & Ireland is a worldwide leader in light and sustainable construction. Interior Solutions brings together some of the UK's best-known interior building solution brands, delivering innovative products and systems that improve wellbeing, performance and sustainability in the built environment. This role is based at our Head Office in East Leake with the option to work hybrid.
What we're looking for:
- Experience designing and delivering customer research programmes, either agency-side or client-side
- Strong survey design and customer feedback management experience, ideally using tools such as Medallia or similar platforms
- Excellent analytical skills with the ability to combine multiple qualitative and quantitative data sources into clear commercial insights
- Confident stakeholder management skills with the ability to influence and challenge objectively using evidence and insight
- Knowledge of GDPR, research ethics and data governance, alongside experience using reporting and visualisation tools such as Power BI
What you will be doing:
- Leading and evolving our Voice of the Customer programme and annual research roadmap
- Managing external research agencies and delivering ad-hoc surveys aligned to critical business priorities
- Analysing customer feedback, CRM data and operational trends to identify actionable themes and growth opportunities
- Creating insight dashboards, presentations and reporting that help leaders make informed commercial decisions
- Partnering with teams across the business to connect customer insight with transformation activity, operational improvement and strategic growth initiatives
Saint-Gobain is a worldwide leader in light and sustainable construction, following our purpose of "Making the World a Better Home". We play a part in improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.
We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.
And what about flexibility?
At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role. Whilst we can't promise to meet every request when we're recruiting, we do promise to listen.
Research & Insights Manager in East Leake employer: British Gypsum
At Saint-Gobain Interior Solutions UK & Ireland, we pride ourselves on being an exceptional employer that champions innovation and inclusivity. Our hybrid work model allows for flexibility, while our commitment to employee growth ensures that you will have the opportunity to shape your career through meaningful projects and collaboration with diverse teams. Join us in East Leake, where your insights will directly influence strategic decisions and contribute to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Research & Insights Manager in East Leake
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on articulating your experience with customer research and insights clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team at Saint-Gobain and contributing to our mission.
We think you need these skills to ace Research & Insights Manager in East Leake
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Research & Insights Manager role. Highlight your experience with customer research programmes and analytical skills, as these are key to what we're looking for at Saint-Gobain.
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past work that show how you've successfully managed stakeholder relationships or turned complex data into actionable insights. We love seeing real-world applications!
Be Authentic:Let your personality shine through in your application. At Saint-Gobain, we value diversity and unique perspectives, so don’t be afraid to share what makes you, well, you! This helps us get a feel for how you'd fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you're genuinely interested in joining our team at Saint-Gobain!
How to prepare for a job interview at British Gypsum
✨Know Your Research Tools
Familiarise yourself with the tools mentioned in the job description, like Medallia and Power BI. Be ready to discuss your experience with these platforms and how you've used them to derive insights from customer data.
✨Showcase Your Analytical Skills
Prepare examples of how you've combined qualitative and quantitative data to create actionable insights. Think about specific projects where your analysis led to significant business decisions or improvements.
✨Master Stakeholder Management
Be ready to talk about your experience in managing stakeholders. Highlight instances where you influenced decision-making through evidence and insight, and how you navigated challenges in those situations.
✨Understand GDPR and Research Ethics
Brush up on your knowledge of GDPR and research ethics, as these are crucial for the role. Be prepared to discuss how you ensure compliance in your research practices and the importance of ethical considerations in customer insights.
