Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers via phone and email, providing tailored solutions and processing orders.
- Company: Join SGIS, part of Saint-Gobain, a leader in sustainable construction solutions.
- Benefits: Enjoy flexible hybrid working, subsidised meals, free parking, private healthcare, and wellbeing services.
- Why this job: Be the heartbeat of our business, making a real impact while developing your skills in a supportive environment.
- Qualifications: Great communication skills, creativity, attention to detail, and a willingness to learn are essential.
- Other info: We embrace diversity and offer flexible working arrangements to suit your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
We\’re currently hiring Customer Service Advisors for our central team based in East Leake, near Loughborough. We want our customers to be as valued and appreciated as our colleagues are (we\’re a Top Global Employer don\’t you know) so we\’re looking for people who can bring their personality and experience to the role and be a great ambassador for our business. As the Customer Service Advisor, you are the heartbeat of our business and unite us with our customers, you bring our products to life and create solutions by putting yourself in the customers shoes and investing time to know their business. SGIS are part of Saint-Gobain UK & Ireland and create high performance drylining and insulation solutions that take care of people and the planet We can offer a flexible hybrid working model on successful completion of training. We are an accessible office and have some fantastic facilities including a subsidised restaurant, free car-parking, excellent public service links, a faith room, and a whole host of benefits including access to private healthcare, childcare vouchers, and wellbeing services amongst others. What we\’re looking for: We are looking for people people who are happy to go the extra mile for our customers. Experience is great, but its not everything – if you have the right attitudes and values we can always teach you the know-how. We\’re looking for: Great communication and effective listening The initiative to think of creative solutions You\’ll be able to use systems and technology and be able to pick up new software Good attention to detail Able to prioritise tasks and get to the most important bits first Identify the changing needs of the business and our customersWhat you\’ll be doing: You will be speaking to our customers via phone and email to assess their needs, giving guidance to assure they get the right product for their project when they need it. You will be using our systems to process orders, check details, update deliveries and weights, and other variables that could affect the service, keeping the customer informed along the way. As you get to grips with the role you will be able to specialise in other areas such as bespoke, exports or account management where you will further develop your knowledge. We\’ll provide learning and development along the way to set you up for success and help you to be the best you can be. Reply to customer enquiries, process orders and contact customers across multiple businesses using a variety of communication methods. Check the accuracy of orders to minimise the number of credits and customer issues/complaints. Contribute to a continuous improvement culture, identifying opportunities and generating ideas to improve our service. Gather customer insight through the strong relationships you buildAre SGIS and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We know that a diverse workplace is not only a more enjoyable place to be, but also facilitates better judgement calls and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we\’re always open to new ways of working as we know everyone\’s circumstances are different. Our standard working hours are 08:00 – 17:00, Monday to Friday, but we\’re open to flexible working arrangements – whether that\’s adjusted hours, part-time roles, or job-sharing. Let\’s talk about what works for you. If you match our criteria, we will be in touch to discuss your experience and more about you as a person. We can\’t wait to start our journey with you
Customer Service Advisor employer: British Gypsum
Contact Detail:
British Gypsum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers via phone and email, being able to convey information clearly and empathetically is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues for customers. This will highlight your initiative and creativity in finding solutions.
✨Tip Number 4
Be prepared to discuss how you prioritise tasks. In a fast-paced environment, demonstrating your ability to manage time effectively and focus on what's most important will set you apart as a candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Service Advisor. Highlight your relevant skills and experiences that align with their requirements.
Tailor Your CV: Customise your CV to reflect the qualities mentioned in the job description, such as great communication skills, attention to detail, and the ability to think creatively. Use specific examples from your past experiences to demonstrate these traits.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work for Saint-Gobain and how you can contribute to their customer service team. Make it personal and engaging.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at British Gypsum
✨Show Your Personality
As a Customer Service Advisor, your personality is key. Be yourself during the interview and let your enthusiasm for helping others shine through. This role is all about connecting with customers, so showcasing your interpersonal skills will make a great impression.
✨Demonstrate Effective Listening
Effective listening is crucial in customer service. During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and understand the importance of addressing customer needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues or went the extra mile. This will demonstrate your initiative and creativity in finding solutions.
✨Highlight Attention to Detail
Attention to detail is vital in this role, especially when processing orders and checking accuracy. Be prepared to discuss how you've ensured precision in previous tasks. Mention any systems or technologies you've used to maintain high standards in your work.
