Performance Services Officer in Newport

The main purpose of the role is to implement the performance services systems and processes to ensure efficient delivery of the World Class Programme (WCP) across the British Gymnastics disciplines. This will involve the effective planning, delivery and monitoring of performance services.

Main Areas of Responsibility:

• Deliver Performance Services systems and processes
  • Support the assessment of the Performance Service delivery for efficiency and effectiveness in relation to the Vision and Strategy of the World Class Programme.
  • Work with the Performance Management Team to generate ideas and solutions for the improvement of processes to the service delivery model resulting in improved efficiency and effectiveness.
  • Deliver Performances Services activities to improve the ‘customer’ service and experience.
  • Process all expenditure relevant to the discipline/s; monitoring/reporting against budget on a monthly basis, where applicable attending budget and forecast meetings and liaising with the Performance Services Manager to report budget progress.
• Deliver the Standard Operating Procedures (SOP’s) for the Performance Services Team
  • In conjunction with the Performance Services Team, develop a range of SOP’s to improve consistency and alignment and customer experience across all disciplines.
  • Work with the Coaching teams and Sport Science and Medicine Team to embed the SOPs in a suitably aligned manner that supports the Performance Team Strategies for the LA Olympic Cycle.
  • Regularly review and update SOPs to ensure they remain live and relevant.
  • Support the Performance Services Department to ensure all staff members remain up to date with SOP training.
• Performance Services Database Implementation
  • Work with the Performance Data Team to implement the Performance Services Database aligned to the needs of the Performance Disciplines.
  • In conjunction with the Coaching Teams and Sports Science & Sports Medicine team, evaluate the ongoing revisions required to improve the functionality, user experience and efficiency of the Performance Services Database on a regular basis.
  • Support the Performance Data Team with producing reports as part of tracking and benchmarking of progress against the overall strategy.
• Performance Services planning and delivery
  • Work closely with the Head National Coach to co-ordinate the programme/calendar of events for designated discipline/s.
  • Managing/monitoring the logistics, administration and financial expenditure for training camps, competitions and Internationals.
  • Fulfilling official duties as required e.g. pastoral care at major/home competitions, training camps.
  • Be the main point of contact for the technical committee, to provide assistance in relation to facilitate of the administration, finance and logistics processes, within the programme.
  • Providing a first point of contact for the athletes/coaches/parents; answering/fielding/escalating technical queries where appropriate.
  • Ensure Performance kit is managed aligned to squads and international events.

Knowledge, Skills and Expertise

• Excellent communication, and interpersonal skills, with the ability to build effective relationships with a wide range of stakeholders.
• Strong organisational and administrative skills, with the ability to manage multiple priorities, meet deadlines and maintain high attention to detail.
• Confidence using IT systems and databases, with a sound understanding of budgets and financial processes.
• Ability to handle confidential and sensitive information appropriately.
• Flexible to work evenings, weekends and travel as required.
• An enhanced DBS disclosure will be required in this role.
• Experience of working within a national governing body or high-performance sport environment would be desirable.

People

• Work collaboratively across teams, building positive and professional relationships.
• Co-ordinate the activities of others providing them with clear instructions and documentation.
• Professional approach to handling sensitive performance, medical and welfare information.
• Self-motivated, able to work independently, and committed to personal development and a high-performance culture.
• Experience of coordinating volunteers, coaches or technical committees; working in multidisciplinary teams and experience in collating data and producing reports would be desirable.

Shaping Direction

• Ability to support the planning, coordination and monitoring of programmes or projects across an annual cycle.
• Ability to organise events, camps or competitions, including logistics and documentation.
• Experience working within long-term athlete development or performance planning frameworks would be desirable.

Developing Solutions

• Solution focused, adaptable in their approach, with the ability to manage change, competing priorities and last-minute changes calmly and effectively.
• Demonstrate a willingness to reflect on decisions to support continuous improvement.

Decision Making

• Be solution-focused, adaptable approach with the ability to manage change, competing priorities and last-minute challenges calmly and effectively.
• Recommend ideas and show reasoning for changes to processes, procedures and programme.
• Monitor financial expenditure and prepare/present information at meetings, where required.
• Experience of managing complex or high-pressure situations within a fast-paced environment would be desirable.

Communicating

• Clear and effective written and verbal communication skills, adapted to different audiences.
• Demonstrates emotional intelligence, professionalism, and a commitment to high standards of customer service and confidentiality.
• Experience of delivering presentations or briefings; working with senior stakeholders and external partners would be desirable.