At a Glance
- Tasks: Join our team as a Technical Repair Engineer, ensuring customers receive timely service and repairs.
- Company: British Gas is revolutionising energy for a greener future with over 200 years of experience.
- Benefits: Enjoy a competitive salary, flexible rewards, and support for your well-being.
- Why this job: Be part of a mission-driven team focused on sustainability and community impact.
- Qualifications: Must have ACS qualifications, plumbing or heating experience, and strong customer service skills.
- Other info: This role offers uncapped earnings potential and a supportive work environment.
The predicted salary is between 35000 - 60000 £ per year.
Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We’re energisers. One team of 21,000 colleagues that’s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.
About your role: We need Service & Repair engineers to join our team of experienced Gas Engineers, to ensure that our customers get the help they need, when they need it. You will play a pivotal part in our British Gas' Service Promise of same day fix for our customers. Base Salary is £43,733 plus up to 6k London weighting allowance (Dependent on area) with uncapped OTE - £60,000 (Including LWA) is a realistic expectation through our fantastic field reward scheme. Being there for our customers is our priority. Whether attending an annual service visit or a complex breakdown you will be representing British Gas in the customer’s home. You will have plenty of support from our managers, mentors, and engineer colleagues but some of the jobs can be challenging and experience of working across an array of different boilers and central heating systems and manufacturers is essential.
Here’s what we’re looking for:
- A natural dedicated focus on providing outstanding customer experience on every visit
- Current ACS qualifications (CCN1, CENWAT, CKR1 & HTR1)
- NVQ, C&G or equivalent in plumbing or heating
- 3 year’s qualified experience of fault finding and diagnosis
- Electrical knowledge, including wiring and fault finding on S-plan, Y-plan and combination systems and boilers
Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.
If you’re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Technical Repair Engineer employer: British Gas
Contact Detail:
British Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Repair Engineer
✨Tip Number 1
Familiarise yourself with British Gas's mission and values. Understanding their commitment to sustainability and customer service will help you align your responses during interviews, showcasing that you're not just a fit for the role but also for the company culture.
✨Tip Number 2
Brush up on your technical skills related to various heating systems and boilers. Being able to discuss specific experiences or challenges you've faced in fault finding and diagnosis will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Network with current or former employees of British Gas. Engaging with them can provide valuable insights into the company’s work environment and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 4
Prepare to discuss how you prioritise customer experience in your work. Since this role emphasises outstanding service, having examples ready that illustrate your dedication to customer satisfaction will set you apart from other candidates.
We think you need these skills to ace Technical Repair Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Technical Repair Engineer position. Tailor your application to highlight how your skills and experience align with these needs.
Highlight Relevant Experience: Make sure to emphasise your experience with fault finding, diagnosis, and working with various heating systems. Use specific examples from your past roles to demonstrate your expertise and problem-solving abilities.
Showcase Customer Service Skills: Since providing outstanding customer experience is crucial for this role, include examples of how you've successfully interacted with customers in previous positions. Highlight any feedback or recognition you received for your service.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for sustainability and energy efficiency. Explain why you want to work for British Gas and how you can contribute to their mission.
How to prepare for a job interview at British Gas
✨Showcase Your Technical Skills
As a Technical Repair Engineer, it's crucial to demonstrate your expertise in fault finding and diagnosis. Be prepared to discuss specific experiences with various boilers and central heating systems, highlighting your ACS qualifications and any relevant technical training.
✨Emphasise Customer Service
British Gas places a strong emphasis on outstanding customer experience. Share examples of how you've provided excellent service in previous roles, especially in challenging situations. This will show that you understand the importance of customer satisfaction in this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to troubleshoot complex issues under pressure. Practising these scenarios can help you articulate your thought process during the interview.
✨Align with Company Values
Research British Gas's commitment to sustainability and community support. Be ready to discuss how your personal values align with their mission of creating a greener future. This shows that you're not just looking for a job, but are genuinely interested in being part of their vision.