At a Glance
- Tasks: Conduct field visits to assess customer welfare and safety, resolving energy-related issues.
- Company: Join British Gas, a leader in sustainable energy solutions.
- Benefits: Competitive salary, quarterly bonuses, flexible working, and family support.
- Other info: Supportive culture focused on personal growth and community impact.
- Why this job: Make a real impact on customers' lives while promoting sustainability.
- Qualifications: Experience in the energy industry and strong communication skills.
The predicted salary is between 30000 - 47000 £ per year.
Join us, be part of more.
We\'re so much more than an energy company. We\'re a family of brands revolutionising how we power the planet. We\'re energisers. One team of 21,000 colleagues that\'s energising a greener, fairer future by creating an energy system that doesn\'t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That\'s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.
About your team:
At British Gas, our mission is to sell it and mend it.
We\'ve been powering the UK\'s homes and businesses for over 200 years - but supplying energy is just part of what we do. We\'re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we\'re making it cheaper and easier for our customers to reduce their carbon-footprint.
About this role:
More customers and businesses are facing affordability challenges with their energy bill payments. Quite often they choose to ignore prompts to pay, bury their head in the sand or even resort to energy theft.
At British Gas, we are all responsible for customer welfare and safety. As a Field and Safety Officer you will be required to prevent, detect and investigate instances of welfare concerns and theft across our residential and business portfolios.
Finding a sustainable resolution for our customers in debt or whom are abstracting energy is our key objective, underpinning our overall responsibility to ensure customers are left in a safe situation.
Salary - £33,818 + quarterly bonus of up to 16% salary
Location - This is a field-based role, working from home and out in the field.
Company car or car allowance is applicable for this position.
Key Accountabilities:
- Conduct on-site visits to assess customer circumstances, including welfare and safety, based on available evidence and lead generation.
- Identify and resolve immediate safety concerns, including metering issues; remove electric meters where appropriately trained.
- Investigate suspected energy theft, complete consumption assessments, ensure accurate billing, and communicate outstanding balances.
- Present suitable payment options and guide customers toward the most appropriate solution for their situation.
- Recognise customer vulnerabilities and ensure they receive the correct support packages available.
- Deliver empathetic, professional customer service aligned with British Gas brand standards, while promoting safety and environmental policies.
- Apply training to de-escalate challenging situations and assess suitability for prepayment meters in line with S&RP guidance.
- Understanding and experience of the energy industry from a technical and commercial perspective
- Understanding of the supply licence conditions relevant to theft of energy.
- The ability to identify theft of gas and abstraction of electricity situations.
- The ability to communicate effectively at differing levels.
- The ability to display empathy and have the ability to understand the customers circumstances.
- The ability to fact find and present all solutions to the customer to allow them to make an informed decision on next steps
- Listening skills are essential to ensure all triggers are recognised and dealt with effectively.
- Questioning skills are essential to ensure the right outcome is achieved for the customer.
We\'re not a perfect place - but we\'re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That\'s why we\'ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we\'re a great place to work and what being part of more means for you.
https://www.morethanacareer.energy/britishgas
If you\'re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.
Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.
JBRP1_UKTJ
Senior Debt & Revenue Protection Officer in London employer: British Gas
At British Gas, we pride ourselves on being more than just an energy provider; we are a community dedicated to creating a greener future. Our supportive work culture prioritises employee well-being and growth, offering flexible rewards that cater to your personal and professional needs. Join us in a role where your contributions directly impact customer welfare and safety, all while being part of a team that values your voice and ambitions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Debt & Revenue Protection Officer in London
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughBritish Gas's Website
Don’t forget to apply directly through British Gas's website for the full-time Senior Debt & Revenue Protection Officer role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Senior Debt & Revenue Protection Officer in London
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at British Gas. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at British Gas
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of British Gas.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to British Gas.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
