Join to apply for the Senior Credit & Debt Agent role at British Gas 15 hours ago Be among the first 25 applicants Join to apply for the Senior Credit & Debt Agent role at British Gas Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We\'re energisers. One team of 21,000 colleagues that\'s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We\'re energisers. One team of 21,000 colleagues that\'s energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: At British Gas, our mission is to sell it and mend it. We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint. About Your Role: Senior Credit & Debt Agent – British Gas Residential Energy As a Senior Credit & Debt Agent, you’ll support customers facing financial difficulty, resolving debt-related enquiries with empathy and efficiency. You’ll take ownership of each case, delivering one-stop resolutions that prioritise vulnerable customers’ needs. Working within a multiskilled team, you’ll collaborate with specialists to tackle complex issues, improve customer journeys, and help build long-term trust and loyalty. To excel in this role, you should have previous experience in credit and debt management or a solid background in financial services. If you have a strong foundation in customer service, we want to hear from you too! Important Details: Salary: £32,028 (37 hrs PW) + up to 16% annual bonus (paid quarterly). Department Hours: Monday to Friday, 8am-6pm; Saturday, 9am-2pm. (Saturday shift is mandatory with a rota day off during the week) Start Date: August 2025. Office Location: 40 Princes St, Edinburgh EH2 2BY You\'ll begin with eight weeks of in-office training, Monday to Friday, followed by around three months in our Edinburgh office as part of the Grad Bay phase. Once you\'ve successfully completed your probation, you\'ll have the flexibility to work from home, with just one day in the office every two weeks. What we need from you: Customer Service Passion: Deliver exceptional service with energy and enthusiasm. Time Management: Handle diverse enquiries efficiently. Digital Savvy: Navigate multiple complex systems. Communication Skills: Clear, empathetic, and calm across various channels. Resilience: Thrive in a fast-paced, high-pressure environment. Problem-Solving: Provide first-time solutions and improve processes. Self-Development: Continuously improve skills with our support. Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed. Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. https://www.morethanacareer.energy/britishgas If you\'re full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function General Business, Administrative, and Customer Service Industries Consumer Services, Market Research, and Public Relations and Communications Services Referrals increase your chances of interviewing at British Gas by 2x Get notified about new Agent jobs in Edinburgh, Scotland, United Kingdom . 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Contact Details:
British Gas Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Credit & Debt Agent in Edinburgh
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like British Gas. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to British Gas.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on British Gas's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at British Gas
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with British Gas.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at British Gas will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former British Gas employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
