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- Tasks: Support customers with financial difficulties and resolve debt-related enquiries with empathy.
- Company: Join British Gas, a leader in residential energy, committed to customer care.
- Benefits: Enjoy a competitive salary, annual bonuses, and flexible remote work options after training.
- Why this job: Make a real impact by helping vulnerable customers while developing your skills in a supportive environment.
- Qualifications: Previous experience in credit and debt management or strong customer service background required.
- Other info: Start with eight weeks of training, followed by three months in Edinburgh before remote work flexibility.
The predicted salary is between 24000 - 36000 £ per year.
About Your Role: Senior Credit & Debt Agent – British Gas Residential Energy As a Senior Credit & Debt Agent, you\’ll support customers facing financial difficulty, resolving debt-related enquiries with empathy and efficiency. You\’ll take ownership of each case, delivering one-stop resolutions that prioritise vulnerable customers\’ needs. Working within a multiskilled team, you\’ll collaborate with specialists to tackle complex issues, improve customer journeys, and help build long-term trust and loyalty. To excel in this role, you should have previous experience in credit and debt management or a solid background in financial services. If you have a strong foundation in customer service, we want to hear from you too! Important Details: Salary: £32,028 (37 hrs PW) + up to 16% annual bonus (paid quarterly). Department Hours: Monday to Friday, 8am-6pm; Saturday, 9am-2pm. (Every Saturday working is likely with a rota day off during the week) Start Date: November 2025. Office Location: Newbridge Lane, Stockport, England, SK1 2GT You\’ll begin with eight weeks of in-office training, Monday to Friday, followed by around three months in our Edinburgh office as part of the Grad Bay phase. Once you\’ve successfully completed your probation, you\’ll have the flexibility to work from home, with just one day in the office every two weeks. What we need from you: Customer Service Passion: Deliver exceptional service with energy and enthusiasm. Time Management: Handle diverse enquiries efficiently. Digital Savvy: Navigate multiple complex systems. Communication Skills: Clear, empathetic, and calm across various channels. Resilience: Thrive in a fast-paced, high-pressure environment. Problem-Solving: Provide first-time solutions and improve processes. Self-Development: Continuously improve skills with our support. Make sure to complete the online situational judgement exercise to assess suitability for the role. Your application cannot progress until this has been completed
Senior Credit & Debt Agent employer: British Gas
Contact Detail:
British Gas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Credit & Debt Agent
✨Tip Number 1
Familiarise yourself with the common challenges customers face in credit and debt management. Understanding these issues will help you demonstrate empathy during interviews and show that you're ready to support vulnerable customers effectively.
✨Tip Number 2
Brush up on your problem-solving skills by practising real-life scenarios related to debt resolution. This will prepare you for the situational judgement exercise, allowing you to showcase your ability to provide first-time solutions.
✨Tip Number 3
Highlight any experience you have in a fast-paced environment, especially in customer service roles. Be ready to share specific examples of how you've managed time effectively while handling diverse enquiries.
✨Tip Number 4
Demonstrate your digital savviness by mentioning any relevant software or systems you've used in previous roles. Being able to navigate complex systems is crucial for this position, so make sure to convey your comfort with technology.
We think you need these skills to ace Senior Credit & Debt Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of a Senior Credit & Debt Agent. Highlight your relevant experience in credit and debt management or customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your customer service passion, time management abilities, and any experience in financial services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and problem-solving skills. Mention specific examples from your past experiences where you successfully resolved customer issues or improved processes.
Complete the Situational Judgement Exercise: Make sure to complete the online situational judgement exercise as part of your application. This is crucial for assessing your suitability for the role, and your application cannot progress without it.
How to prepare for a job interview at British Gas
✨Show Your Empathy
As a Senior Credit & Debt Agent, you'll be dealing with customers facing financial difficulties. Make sure to demonstrate your ability to empathise with their situations during the interview. Share examples from your past experiences where you successfully supported customers in distress.
✨Highlight Your Problem-Solving Skills
This role requires you to provide first-time solutions and improve processes. Be prepared to discuss specific instances where you've tackled complex issues or streamlined operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Digital Savviness
You'll need to navigate multiple complex systems in this role. During the interview, mention any relevant software or tools you've used in previous positions. If possible, provide examples of how you've adapted to new technologies quickly.
✨Prepare for Situational Judgement Exercises
Make sure to complete the online situational judgement exercise before your interview. This is crucial as it assesses your suitability for the role. Familiarise yourself with common scenarios you might face as a Senior Credit & Debt Agent and think about how you would respond to them.
