Is this the role you are looking for If so read on for more details, and make sure to apply today.
Senior Debt & Revenue Protection Officer
We're looking for a Senior Debt & Revenue Protection Officer to join our field based team supporting residential and business customers across the Twickenham, Kingston upon Thames and Southwest London area.
This is a varied and rewarding role where you'll take ownership of customer visits, investigate potential energy theft, identify welfare concerns, and support customers in finding sustainable solutions to energy debt. You'll play a vital role in protecting both our customers and our business while ensuring safety remains at the heart of every interaction.
Working independently in the field, you'll assess customer circumstances, identify vulnerabilities, investigate metering irregularities, and deliver the most appropriate outcome based on each individual's situation. You'll be trusted to make decisions that balance customer welfare, compliance, safety and commercial outcomes, using your judgement to deliver the right resolution first time.
Salary & Benefits
Salary: £35,036 basic salary + quarterly bonus of up to 16% of salary + London Weighting Allowance of up to £6k.
Location: Field based role coveringTwickenham, Kingston upon Thames and South West London
Company Vehicle: Company car or car allowance provided
Driving Requirement: Full UK Driving License required
What you'll be responsible for:
- Visiting customer premises to investigate debt, welfare concerns, suspected energy theft and metering irregularities.
- Assessing each customer's circumstances, identifying vulnerabilities and agreeing the most appropriate sustainable resolution.
- Identifying and making safe immediate welfare, safety or metering concerns, including meter inspections and associated work where qualified and authorised.
- Completing energy consumption assessments, recording accurate customer information and supporting correct billing and ongoing account management.
- Discussing outstanding balances and suitable payment, smart metering and payment solutions where appropriate. xgikmsk
- Communicating difficult messages with empathy and respect, negotiating balanced outcomes, and managing or escalating first-stage complaints.
- Using your training and judgement to work safely, independently and de-esc Please click on the apply button to read the full job description
Senior Debt & Revenue Protection Officer in Marble Hill employer: British Gas
As a White Goods Engineer with us, you'll be part of a dynamic team dedicated to driving innovation in sustainable energy solutions. Our inclusive work culture fosters collaboration and creativity, while our commitment to employee development ensures you have ample opportunities for growth and advancement. Located in a vibrant community, we offer unique benefits that support both your professional journey and personal well-being, making us an exceptional employer for those looking to make a meaningful impact.
