Short Term Build Analyst in London

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer.

About your team: At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon footprint.

Role Overview: The Short-Term Build Analyst will undertake the production and delivery of resource plans for work types across Customer Operations from 1 week to 12 weeks' out, and support the Resource Planning teams to plan and schedule activity optimally thereby increasing the profitability of the business, remaining committed to treating customers fairly.

Role Accountabilities:

• Create a safe environment with the aim of achieving a zero incident work space and ensuring that teams take responsibility for themselves and each other.
• Contribute to the work-stream to deliver objectives to agreed targets.
• Responsible for the production and development of resource plans/models/processes to forecast staffing levels, service levels and other key performance indicators.
• Lead discussions with key stakeholders to ensure inputs into planning models are up to date and reflect latest operational requirements.
• Responsible for the impact assessment of risks and opportunities to the plan and engage with relevant parties to ensure these are effectively communicated.
• Review performance against plan and engage with operational stakeholders providing analysis of performance against plan.
• Using specialist resource planning knowledge responsible for interpreting & providing commentary to R&P leadership team on deviation from agreed performance metrics.
• Own the planning cycles and processes that support production of the plan.
• Provide a link between Forecasting, Long Term & Change in translation of outputs from these teams into an operationally deliverable plan.
• Communicate work outputs effectively.
• Generate and support the implementation of ideas for improved team outputs that engage key stakeholders and benefit our customers.
• Responsible for pre and post event analysis to enable ad-hoc scenario modelling that influences future resource decision making.
• Organise, upskill and support RP projects that drive the business strategy.
• Keep abreast of business strategy and operational issues to ensure work outputs reflect the latest information.
• Organise and attend relevant meetings to resolve and give input to business improvements.
• Support and manage the development of the RP Intranet (when applicable).
• Design, maintain and develop governance processes across the Resource Planning teams.
• Audit RP workforce management systems, working with other departments, to expand control points and gather accurate results.
• Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed.
• Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled.
• Ensure (customer related) information systems are operated to the required standard to maintain accurate and secure records.
• Identify any risks and take action to resolve when asked.

Here's what we're looking for:

• A strong analytical background and excellent Microsoft Office skills are essential.
• Good understanding of Resource Planning principles and practices.
• Experience using eWFM is essential.
• Experience of working across a wide group of stakeholders.
• Thorough understanding of what delivers great customer service for our customers and our people.
• Highly numerate with good accuracy and attention to detail.
• Excellent verbal and written communication.
• Ability to produce clear and concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making.
• Performs effectively when faced with time pressures, adversity, disappointment or opposition.
• Displays a commitment to continuous learning and self-improvement.

Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.