Debt Controls Analyst in Cardiff, Wales

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is MoreThanACareer.

We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team: At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint.

We have a great opportunity for a Performance and Controls Analyst. The role operates as part of the End-to-End Debt Strategy and Performance Team, with a focus on reducing the overall cost of Business Energy Debt to BGB. It is responsible for delivering significant step-changes in the effectiveness of collection controls across all debt treatments, working collaboratively within the team and with wider stakeholders to shape overall collection capabilities. This role is fundamental in driving deeper insight and enabling optimisation through the deployment of robust, commercially focused debt management decisions.

About the role:

• Periodic analysis of overdue debts to ensure all accounts being treated, within appropriate timeframes.
• Utilising multi system and a range of analytical tools to produce root cause analysis of stuck / slow moving debts.
• Leading and collaborating with onshore teams and third parties to develop automated solutions to drive accounts into active treatment.
• To monitor, assess and demonstrate process compliance and effectiveness to maximise both Opex and Debt recovery.
• To monitor, assess and demonstrate process compliance and effectiveness in line with Debt policies and providing recommendations for change to ensure robust controls and governance.
• Develop suite of Control reporting and KPI's - proactively identifying ongoing risks and opportunities, making recommendations and leading on changes with the wider teams to implement control enhancements.
• Support the business leads with adhoc analysis to enable debt treatment / debt prevention.
• Provide analysis & insight to tactical and strategic changes, provide council and challenge to enable a rounded view of decision making.
• Build strong working relationships with the key internal and 3rd Party stakeholders to successfully deliver effective controls and workflows.

Here's what we're looking for:

• Extensive experience in working within a Business functional area, integration into an operation and developing suites of control to drive business P&L benefits.
• Demonstrates strong history of identifying risks and opportunities and developing control frameworks to ensure compliance and mitigate risks.
• Highly established in analytical assessments, performing deep dives to identify root cause impacts, and proactively leading change across multiple teams.
• Demonstrates proven record of high value / high impacting business benefits and risk mitigation.
• Substantial experience of leading multi team collaboration to implement business change and controls.
• Excellent analytical skills.
• Demonstrable SAS / SQL Skills essential, preferably Fabric and Databricks.
• Energy Industry knowledge advantageous.
• Experience of developing and deploying effective improvements in a complex organisation.
• Excellent communication, stakeholder management and collaboration skills.

Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you.