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For Companies At a Glance
- Tasks: Engage with customers, promote energy solutions, and drive sales through multiple campaigns.
- Company: Join British Gas, a leader in energy efficiency and customer service.
- Benefits: Competitive salary, bonus potential, and flexible work-from-home options.
- Other info: Work in a supportive team with opportunities for growth and learning.
- Why this job: Make a difference in customers' lives while developing your sales skills in a dynamic environment.
- Qualifications: Experience in sales or customer retention, with strong communication and resilience.
The predicted salary is between 28000 - 34000 £ per year.
As a Contact Sales Agent at British Gas, you will be the first point of contact for potential and existing customers. Your role is to understand customer needs, promote suitable services, and deliver an exceptional customer experience that drives sales and loyalty. This position involves working on multiple telephone-based campaigns, ranging from direct product sales (e.g., boilers/ASHP/Solar), specialised lead generation, customer retention, and educating customers on innovative Net Zero and energy-saving solutions.
The ideal candidate thrives in a fast-paced environment, possesses excellent communication skills, and is comfortable pivoting between different product lines and sales objectives.
Basic Salary: £28,393
Bonus: OTE is £1k per month based on KPI achievement.
WFH Opportunities: Work from home 4 days per week with every Wednesday in office (post training)
Department opening hours: 8am - 7pm Monday - Saturday. Working pattern is 1 Saturday in 4.
What we need from you:
- Experience: experience in direct sales, telesales, cross selling or customer retention role.
- Versatility: Proven ability to switch effectively between different sales activities and campaign objectives.
- Communication: Exceptional verbal communication and active listening skills, with a professional, engaging, and persuasive telephone manner.
- Resilience: Demonstrated ability to handle objections, maintain composure, and stay motivated through periods of rejection.
- Technical Aptitude: Proficient in using CRM software (e.g., Salesforce, and standard Microsoft Office/Google Workspace applications).
- Industry Interest (Desirable): A genuine interest in energy efficiency, home improvements, or sustainable technologies (Net Zero) is a strong advantage.
Key Accountabilities:
- Multi-Campaign Execution: Successfully manage calls and achieve targets across various campaigns, which may include:
- Direct Sales: Proactively selling high-value products like new boiler installations, ASHP, Air Con and Solar.
- Lead Generation: Identifying, qualifying, and scheduling appointments for field sales representatives.
- Customer Retention: Contacting existing customers to maintain sales, resolve issues, and upsell/cross-sell new services.
- Net Zero Products: Informing customers about grant-funded programs, heat pumps, smart thermostats, and other sustainability initiatives.
- Data Accuracy: Accurately log all call information, outcomes, and customer data into the CRM system following strict compliance and data protection guidelines.
- Compliance: Adhere strictly to all company policies, regulatory requirements (e.g., FCA, GDPR), and campaign guidelines.
Contact Sales Agent in Stockport employer: British Gas (Centrica)
Contact Detail:
British Gas (Centrica) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Sales Agent in Stockport
✨Tip Number 1
Get to know the company inside out! Research British Gas, their values, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. Focus on how you can highlight your sales experience and adaptability to different campaigns, just like the ones you'll be handling at British Gas.
✨Tip Number 3
Be ready for objections! Think about common pushbacks you might face during calls and prepare your responses. Showing resilience and a positive attitude can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at British Gas.
We think you need these skills to ace Contact Sales Agent in Stockport
Some tips for your application 🫡
Show Off Your Sales Skills: When you're writing your application, make sure to highlight any experience you have in direct sales or telesales. We want to see how you've successfully engaged with customers and driven sales in the past!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Contact Sales Agent role. Mention specific skills like communication and resilience that match what we’re looking for.
Be Personable and Engaging: Remember, this role is all about customer interaction. Use a friendly tone in your application to showcase your engaging personality. We love candidates who can connect with customers over the phone!
Apply Through Our Website: Make sure to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application better. Plus, we can’t wait to hear from you!
How to prepare for a job interview at British Gas (Centrica)
✨Know Your Products Inside Out
As a Contact Sales Agent, you'll be promoting various products like boilers and solar solutions. Make sure you research these products thoroughly before the interview. Understand their benefits, features, and how they contribute to energy efficiency. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
Since this role relies heavily on communication, practice articulating your thoughts clearly and persuasively. You might want to do mock interviews with friends or family, focusing on maintaining an engaging tone. Remember, active listening is just as important, so be prepared to demonstrate that skill during the interview.
✨Prepare for Objections
Handling objections is part of the job, so expect some during your interview. Think of common objections you might face when selling and prepare your responses. This will not only showcase your resilience but also your ability to think on your feet, which is crucial for success in sales.
✨Familiarise Yourself with CRM Software
Since proficiency in CRM software is essential, brush up on your skills with tools like Salesforce. If you have experience using similar software, be ready to discuss it. Highlighting your technical aptitude will show that you're prepared to hit the ground running and can manage customer data effectively.