At a Glance
- Tasks: Lead a dynamic team in a fast-paced garden centre environment.
- Company: Join the UK's largest family-owned garden centre group with strong community values.
- Benefits: Enjoy staff discounts, onsite parking, and a supportive work culture.
- Other info: Be part of a forward-thinking team with opportunities for personal growth.
- Why this job: Make a real impact while nurturing your leadership skills in a vibrant setting.
- Qualifications: Proven management experience and horticultural knowledge are essential.
The predicted salary is between 40582 - 49600 £ per year.
Burford House Garden Centre, Burford, Tenbury Wells WR15 8HQ, UK
Contract type: Permanent
Hours: Full Time
About Us
British Garden Centres is the UK’s largest family owned garden centre group, with 80 centres nationwide. Founded by the Stubbs family, the business has grown rapidly through significant expansion and acquisitions, evolving from its first site at Woodthorpe Garden Centre into a national brand. The group now includes garden centres, restaurants, nurseries and distribution centres, employing more than 3,500 colleagues across the UK. Despite its scale, British Garden Centres maintains strong family values, a community focus, and a commitment to providing a welcoming and supportive environment for both customers and employees.
We are looking for a Deputy Garden Centre Manager to join our forward-thinking team. Working in the Garden Centre this is a high-volume environment with a fast turnaround. The successful candidate should have proven managerial experience and be physically fit as this is a very hands-on role and some heavy lifting may be required. Horticultural experience is essential. A knowledge of plants would be nice to have, as is excellent customer service and a high standard of visual merchandising. Previous retail management experience is required.
What we offer:
- Benefits include onsite car parking and staff discount for our Garden Centres and Restaurants as well as the Woodthorpe Leisure Park.
If you would like to join our family run business and bring your ideas and talents to our fast-growing company and forward-thinking team, we want to hear from you.
Requirements of the Role:
- An inspirational leader for Centre staff ensuring that they receive clear direction and performance management within a culture of coaching and mentoring.
- Highly commercial and results driven with a proven track record in a management position.
- Positive and strong communicator and a skilled motivational people manager.
- Accountable for providing great customer service and have a keen eye for detail around the consumers’ experience in the Centre.
- A solution orientated thinker with excellent problem-solving skills.
- Good knowledge of Health & Safety standards.
- Strong interpersonal and organisational skills.
- Good knowledge of Microsoft Word and Excel.
Duties include:
- Forward planning of work schedule.
- Daily resource management to support effective customer service requirements.
- Deployment of the team to deliver excellent shop floor standards.
- Operational Audit for compliance in those areas.
- Key holder responsibilities to assist with opening and closing of the centres.
Deputy Garden Centre Manager in Tenbury Wells employer: British Garden Centres
British Garden Centres in Enfield is an exceptional employer, offering a vibrant work culture that values teamwork and innovation in the horticultural sector. Employees benefit from comprehensive training and development opportunities, ensuring personal and professional growth while working in a dynamic environment surrounded by nature enthusiasts. With a commitment to customer satisfaction and staff motivation, this role provides a rewarding experience for those passionate about plants and gardening.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Garden Centre Manager in Tenbury Wells
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like British Garden Centres, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like British Garden Centres!
We think you need these skills to ace Deputy Garden Centre Manager in Tenbury Wells
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at British Garden Centres, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at British Garden Centres and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show British Garden Centres that you’re ready to jump in and contribute right away!
How to prepare for a job interview at British Garden Centres
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
