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- Tasks: Lead a dynamic team to deliver exceptional customer service at the tills.
- Company: Join British Garden Centres, a family-run business dedicated to customer satisfaction.
- Benefits: Enjoy free parking, staff discounts, and competitive pay based on experience.
- Other info: Flexible hours including weekends; perfect for those who thrive in a fast-paced setting.
- Why this job: Be part of a welcoming environment where your leadership makes a real difference.
- Qualifications: Strong customer service skills and previous supervisory experience required.
The predicted salary is between 24000 - 30000 £ per year.
Location: Ramsgate
Contract Type: Permanent
Hours: Full-time (39 Hours Per Week – Including Weekends)
At British Garden Centres, we’re committed to creating a welcoming, enjoyable experience for every visitor. Our customers are at the heart of everything we do, and we pride ourselves on delivering outstanding service throughout our Centres. We are looking for a Team Leader – Tills who can motivate, support and guide our front of house team, ensuring every customer receives exceptional service from the moment they reach the checkout.
What We Offer
- Free on site parking
- Staff discount across our Garden Centres, Restaurants, and our Leisure Park
- Competitive rate of pay, dependent on experience
Skills & Experience
- Strong customer service skills
- Confident communicator with the ability to lead and support a team
- Previous experience in a similar supervisory or team leading role
- Ability to work efficiently in a fast paced environment
Key Responsibilities
- Providing excellent customer service both in person and over the phone
- Supporting customers with their purchases and enquiries
- Pricing, displaying and merchandising a wide range of products
- Maintaining high standards of housekeeping across the department
- Supervising and motivating a small team of staff
- Managing and updating department rotas
- Carrying out administrative tasks using the online stock ordering system
- Ensuring smooth and efficient till operations throughout the day
This role requires full flexibility, including weekend work and a mix of early and late shifts. If you’re enthusiastic, customer focused, and excited to bring your ideas to a growing, family run business.
Team Leader - Tills employer: British Garden Centres
Contact Detail:
British Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Tills
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on British Garden Centres. Understand their values and what makes them tick. This way, you can tailor your answers to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your strong customer service skills and your ability to lead a team. We want to see that confidence shine through!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and we want you to feel confident walking in. Plus, it shows you’re serious about the role!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. And remember, apply through our website for the best chance at landing that Team Leader - Tills role!
We think you need these skills to ace Team Leader - Tills
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your strong customer service skills in your application. We want to see how you’ve gone above and beyond for customers in the past, so share specific examples that showcase your ability to create a welcoming experience.
Tailor Your Application: Don’t just send out the same application everywhere! Take a moment to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Be Yourself: We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality shine through in your written application. Share your enthusiasm for the role and why you’d be a great fit for our team!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at British Garden Centres
✨Know Your Customer Service Inside Out
Since the role is all about delivering exceptional customer service, brush up on your customer service skills. Think of specific examples where you've gone above and beyond for a customer, as this will show your potential employer that you truly understand the importance of customer satisfaction.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to motivate and support your team. Prepare to discuss your previous supervisory experiences and how you've successfully led a team in a fast-paced environment. Highlight any strategies you've used to keep morale high and ensure smooth operations.
✨Familiarise Yourself with the Company
Do a bit of homework on British Garden Centres. Understand their values and what makes them unique. This will not only help you answer questions more effectively but also allow you to ask insightful questions that demonstrate your genuine interest in the company.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations, like a difficult customer or a busy shift. Think through these scenarios beforehand and have a clear plan of action ready. This will show that you're proactive and capable of thinking on your feet.